Quality degradation at DBS digibank  
Users report higher volume of Quality Issues than usual
69
fair

DBS digibank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
296 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
35 Reports
User Feedback
11%
iOS
35 Reports
89%
Android
296 Reports
DBS digibank - Latest Quality Issues
iOS
May 8, 2024
this app is total rubbish!
took me 15 mins just to pay my Nuhs bill. stupid app failed to generate the notifications for approvals time and again. app instructions are also trash, it said just tap digital token to authorise the transaction n I don't need to log in, IT DID NOT WORK! You stupid bank with stupid app!
Android
May 9, 2024
App intentionally blocks apps it "thinks" is unsafe!??!
Android
May 9, 2024
Can you speed up your app? Freaking slowest banking app in SG.
iOS
May 9, 2024
Spams you with notification
Very annoying, it spams u with notifications you cant opt out of…
Android
May 10, 2024
Can't input in login page
Android
May 10, 2024
I can't open an account with a similar error as in the previous comments, despite following all the steps as specified and multiple trys. I thought - let's not just give a random low evaluation,so I go to the website to try and find any way to contact the bank. Turns out there is no way without having an account. So, I wrote an email at the address specified in reply to these comments and got exactly zero reaction. I guess I'll find another bank to try and open an account in Singapore :)
Android
May 10, 2024
Very user unfriendly when I tried changing my email address.
Android
May 10, 2024
Problem to get bank statements
Android
May 11, 2024
Digibank or phone banking not helpful. Should allow clients a window to talk to real person on the other end of the line.
DBS digibank - Product Description
SET UP YOUR DIGIBANK APP IN UNDER 3 MINUTES. (3 STEPS)
- Step 1: Download DBS digibank app 
- Step 2a: Existing customer: Register with your DBS ATM/Debit/Credit Card number and PIN, or via SingPass Face Verification (Singaporean/PR only)
- Step 2b: New customer: Sign up with MyInfo and start banking with a bank account, debit card, PayNow and PayLah! (for all nationalities – NEW!) 
- Step 3: Set up your Digital Token and you’re done!

EVERYDAY BANKING MADE SIMPLE.
- Peek at account balance without logging in
- Open just one fixed deposit account for all currencies and change your maturity instruction in real-time 
- Apply for accounts, loans and credit cards
- Get multiple products and services at one go with Starter Packs 
- Transfer money overseas with DBS Remit – same-day transfers, S$0 fees 
- Save time with Smart Shortcuts, based on your top actions 
- Move seamlessly between digibank and PayLah! with just a one-time login

SMART SERVICES PERSONALISED TO YOU.
- Manage money better, from paying bills and subscriptions, to tracking cashflow and growing your money with personalised insights
- Get reminders on upcoming payments, insights on possible duplicated payments and sudden bill increases
- Verify your transactions securely with Digital Token
- Chat with digibot for help on your account, transactions, or even loan application – on-demand 24/7
- With the new insights tab, you get improved links and prefilled information. We’re making the next step in your banking journey more convenient, so you can focus on what matters the most.

NAVIGATE MONEY WITH CONFIDENCE. 
- Investing in digiPortfolio has never been easier. You can now invest in new portfolios or monitor existing ones on-the-go.
- Get a financial overview with personalised insights to help achieve your financial goals on our newly designed dashboard
- View 'Your Net Worth' to see the big picture of your money, including other banks and government accounts
- Make your money work harder with Singapore’s first digital investment advice feature
- Looking to buy your first home? Simulate how this goal affects your future cashflow and CPF balances 10, 20 years down the road
SUSTAINABILITY MADE EASY, AFFORDABLE AND MORE REWARDING
- Living sustainably doesn’t have to be inconvenient.
- Track, Offset, Invest and Give Better with just one tap.
- Learn how you can lead a greener lifestyle with bite-sized tips on-the-go.
- Gain access to green deals right at your fingertips.
- Make the world a better place with DBS LiveBetter!
Want to improve your unitQ Score by 20% within 30 days?
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