95
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Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Medical
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Android unitQ Score
Android User Feedback
91%
Android
258 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
25 Reports
User Feedback
9%
iOS
25 Reports
91%
Android
258 Reports
Doctor On Demand - Latest Quality Issues
iOS
Apr 27, 2024
The App is Never Available
I have use this app for over a year. This year I can only make appointments when the app can verify my insurance. Well that's never because I have to check the every hour hoping that I will get lucky enough to make the appointment.
Android
Apr 28, 2024
This app is useless. It will not allow me to enter any surgeries, Family history, Medical conditions. What's the point of having the field if it will not let you enter data. A waste of my time
Android
Apr 29, 2024
This app is broken on Android. I used to have an iPhone before it broke & now it tries to autofill literally every text entry box with my password for some reason, won't let me change my family's medical history, always opens up two sign in pages on the first time I open it for some reason, breaking the app, making me have to close it and open it again to even sign in, and changing my insurance changed my name to my Member ID. Can't use the website to work around any of this bc it pushes the app
iOS
Apr 29, 2024
Needs work
Not a seamless process as advertised
iOS
May 1, 2024
The app just doesn’t work
It didn't work out very well for me, do not recommend it.
Android
May 3, 2024
Could not get a list of medical conditions
Android
May 4, 2024
They over charged me on my copay.
Android
May 8, 2024
I had the app open for ten minutes before and after the scheduled start time of 5 PM and did not receive care or notificationabout it needing to be rescheduled when the provider did not arrive or the app was bugging out. After ten minutes, the app refreshed and I saw the charge. I expect for the charge to be refunded or canceled. I've started a dispute for the payment with PayPal and I will not be using this service again.
Android
May 9, 2024
This is great for minor illnesses. They get you a prescription quickly for things like colds. However, I had a terrible experience when trying to use this service for mental health counseling. I made appointments with two different providers - weeks in advance - and twice the provider did not show up to our session. I waited the full hour for one so they would not charge me the cancellation fee. The second time it happened, they charged me the cancellation fee while I was in the waiting room.
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Allergies
-Depression
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
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