26
poor

DPD | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at DPD UK? Unlock additional insights
Android unitQ Score
Android User Feedback
77%
Android
344 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
103 Reports
User Feedback
23%
iOS
103 Reports
77%
Android
344 Reports
DPD - Latest Quality Issues
Android
May 10, 2024
The app itself seems ok but delivery drivers do not use the delivery information provided on the app. When you track the driver on the app, it says he is 2 stops away and then suddenly you get a notification saying "Sorry we missed you" and a picture of someone else's property. DPD have gone from a great delivery service to an abysmal one.
iOS
May 10, 2024
App good service diabolical!
Can't really fault the app though the chat bot and the help number leads you to incompetent customer service agents, the biggest fail however is the delivery service. On a scale of 1 to 10 DPD score absolutely zero
Android
May 10, 2024
Doesn't work. Sign in only via email. Deliveries don't show. Only takes you to an accont page, nothing else. As far as I can tell, this app is to harvest data and has no practical purpose. Forget tracking, there is none. Don't bother
Android
May 10, 2024
I can not scroll down to see were my delivery is
Android
May 10, 2024
Daniel came today with my parcel didn't get out of van too busy talking I was waiting bythe door. I am really cross and am going to report it to the company as they are trusting that a service is being given. Chanel will not be happy at all.
Android
May 10, 2024
Pathetic customer services
Android
May 10, 2024
Not got parcel and no proof of picture for me to see where it really got delivered
Android
May 10, 2024
hasn't sent the verification text can't access the app
Android
May 10, 2024
Terrible cannot get the right help. Need direct communication
DPD - Product Description
The DPD app lets you arrange the best possible delivery experience. Just tell us how and where to deliver from the range of options available and we’ll do the rest. 

Personal delivery preferences - if you’re not going to be in, you can use the DPD app to make sure you can still receive your parcels.  Tell us to deliver straight to your chosen DPD Pickup location or, to your chosen neighbour or safe place.  You select your preferences and we’ll make sure we follow your instructions every time!

30-minute delivery alerts - we don’t want you to wait in all day so with all your DPD deliveries, we’ll let you know in advance when to expect delivery and when we are just 30 minutes away. 

Active and previous deliveries - using your DPD app you can see a list of current deliveries and track when your parcels will be with you. When we’ve delivered to your chosen safe place we’ll even send you photos of your parcel in that location for added peace of mind you.

Multiple addresses - set your work, home, or even family member’s address preference, so you can tailor your delivery experience and still get your deliveries, wherever you are in the UK.

Driver tracking - see the name and a picture of your driver or why not track their location and find out where you are in the delivery queue. See your driver's estimated arrival time so you know when to expect your parcel.

In flight options - when we’re on our way to you, if your plans change you can still rearrange your delivery right up until we deliver your parcel. You can instruct our driver to deliver on a different day, to a preferred neighbour, to a safe place or even to one of our 2,500 DPD Pickup shops.

Pickup shops - if you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address.

***Existing users Please note: Thinking of deleting our app? If you do, your profile will be retained. To make sure your profile is deleted first, please delete this from Settings in the app before removing from your device.***
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