42
poor

DSB App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
58%
Android
59 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
43 Reports
User Feedback
42%
iOS
43 Reports
58%
Android
59 Reports
DSB App - Latest Quality Issues
iOS
May 6, 2024
Even login does not work
That says it all about the app
iOS
May 7, 2024
Leaking UX, a bit of checkin boot error
Nice with the option to check in and out on the app. I can live with location services for that purpose 👌 Good user experience. A few minuses: - I can't autofill credit cards from wallet or Safari. And how often do you have credit cards on you anymore? - I can't check in when the app has been in the background for a long time. It's not often what you test. A restart fixes it, but a little annoying. Otherwise good job 👍
Android
May 7, 2024
Worst app I've used in my life. Terrible attitude towards consumers. Incredibly slow bug fixes. And no compensation for THEIR mistakes.
Android
May 8, 2024
You can only create payment cards in the app when you are at a station or at a bus stop. Was going to try it for the first time today, and didn't have the Dankort with me, but luckily I had brought my classic Rejsekort. I could not choose MobilePay, only for additional tickets or the like. Let payment method be part of the personal profile!
iOS
May 8, 2024
Does not work
Not usable with iPhone in Germany. Pity.
Android
May 8, 2024
Really ok, but some hassle to enter birthday
Android
May 10, 2024
I want to register as a user. Then I have to give my date of birth. I can't. In the field, the date today 9-5-24 keeps coming up. Oh, why does it have to be so complicated. What am I doing wrong?
iOS
May 10, 2024
Crasher
When you can't open the app at all before it crashes, then there is 1 star
Android
May 10, 2024
Wonderfully easy, unfortunately you cannot choose your seat reservation yourself in the same way as when you buy via dsb.dk
DSB App - Product Description
DSB app. A part of your journey. Tickets, cards, and traffic information.

In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures.

You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well. 

You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB.

You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well. 

It is possible to refund tickets and cards in the app following the current rules.

If you experience errors in connection with the use of the DSB tickets and cards, please contact:

DSB Customer Center Tel.: 70 13 14 15

You can also write: https://www.dsb.dk/kundeservice/

Open every day from 7AM-8 PM
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