60
fair

easyJet: Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at easyJet Airline Company Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
75%
Android
191 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
62 Reports
User Feedback
25%
iOS
62 Reports
75%
Android
191 Reports
easyJet: Travel App - Latest Quality Issues
Android
May 8, 2024
EasyJet are very incompetent. I did a one-way trip from Barcelona < > Geneva and they have the means to lose 2 suitcases of my comrades. However, the trip went very well and pilot, co-pilot, stewardess very well. But really losing your suitcase is the worst thing in the world. I apologise if it's not EasyJet's fault.
Android
May 8, 2024
It's a must-have if you're flying with Easyjet. The app is convenient for check-in and boarding. With the latest update, it's annoying that you have to have an Outlook account for calendar reminders, with previous versions and downloading files .ics it was much more convenient. Go back! Two lost stars.
Android
May 9, 2024
Terrible service of travel when monitoring my delayed flight. Terrible customer service with easyJet, refusing to provide compensation after my flight had a 6 hour delay.
iOS
May 9, 2024
It's a disgrace!
I was going to go to Lisbon from Bodrum via London, today I did not take my passport with me because I always traveled with my German ID card in European Union countries, they did not let me on the plane, because I did not have a passport, I would not enter London, I would only stay at the transit airport and continue to Lisbon. When I bought the ticket, there was no indication that a passport was required, and I bought my Morning edition with my German ID card, not with a passport number, so why was he allowed? I paid 2000 TL for the phone, the office of the easy jet did not help in any way, my hotel money was also burned, the money for my plane ticket was also burned, never fly with this air again, this is over today
Android
May 9, 2024
took forever to book a week's flight, continually rejecting my payment after a lengthy process of adding seats at a cost and adding more money for additional bags sizing and different levels of payment 😳 for the bags luggage you have to be plus member at payment I had no member ship number I was charge additional 70 pounds for seats additional cost bearly £500 for a week really easy jet got to do better then you expect to charge for food drinks on the journey tuttut
Android
May 9, 2024
I have an EasyJet flight confirmation for flying from Palermo, Italy to London Gatwick on June 7, 2024. EasyJet e-mailed me, saying that I was allowed to check in online via its app (30 days before departure). So, I downloaded its app, but the final page, right before the check-in would be successful, said I didn't enter my "Last name". I mean, was the app crazy? If I hadn't entered my last name, how would I have proceeded to that final page? This app has been such a waste of time!
iOS
May 9, 2024
Holiday booking
Been trying to book a holiday to Rome or another place in Italy for a few weeks now, no chance of that the easyjet booking app is as faulty as anything. Now it asks me to update the app but my iPad doesn't support the newer app. Maybe Hays travel will be able to help me out.
Android
May 10, 2024
difficulty booking cabin bags could be made easier
Android
May 10, 2024
A little more expensive than a third party, but check-in is guaranteed
easyJet: Travel App - Product Description
TOP TIP! PASSWORDS AND ACCOUNTS
If you’re having trouble signing in or accessing your account on the app, your password may have expired. Follow these steps to reset your password:
1. On the easyJet app Home Screen menu, click the 'Reset password' link and enter the email address you used to register.
2. We'll send you an email to that email account with instructions on how to reset your password.
3.  You can now use your new password to sign in. Note that if you are currently signed into the app, you must sign out and then sign back in with the new password so that you can be reauthenticated

Wherever you’re going, take us with you.
Search, book and manage your flights all from the palm of your hand.

SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely.

MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more.

EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement. 

CHECK-IN – Scan your passport with your phone camera to add your details and check-in faster than ever before. 

MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details.

FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map. 

FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt. 

TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know. 

TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range. 

VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible. 

LOOK & BOOK – Seen a photo of your perfect holiday destination but don't know where it is? You can now search for a flight using just a photo! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there!

CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board.

ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime.

ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
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