44
poor
MY EE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
333 Reports
333 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
92 Reports
92 Reports
User Feedback
22%
iOS
92 Reports
92 Reports
78%
Android
333 Reports
333 Reports
MY EE - Latest Quality Issues
Android
May 10, 2024
Apps terrible each time i have to pay a bill i need to update which takes minutes longer
iOS
May 10, 2024
Doesn’t even open
I used this app all the time as it was good however, for months now the app won't open. All I get is the EE logo and that's it. I've made sure my app is up to date so no idea what's going on with it. Very disappointed with EE and this app as I changed my contract for a cheaper version and the price has remained high and I can't view the app to see why. Conveniently for them, this has happened since cancelling my itemised monthly bills too. I've been with EE ever since they took over from Orange but maybe it's time for a change. Very disappointed with the app and the service.
Android
May 10, 2024
Your network is unbelievably bad. I've had the 5G for over 2 years and I've never had four fullnetqork bars on my phone. I live in London and I've moved around the UK and it's bad everywhere. Horrible, bloody expensive network. The only thing you're good at is increasing prices every year with Zero measurable improvements to network quality
Android
May 10, 2024
Mainly very good. Occasionally needs multiple logins. But full of info when logged in
Android
May 10, 2024
Doesn't work. Pointless. All I want to know is my bill and it's really hard.
Android
May 10, 2024
Will recognise my email.log in that I have had for 6 years Why?
Android
May 10, 2024
The app might be good but your customer services is poor, emails, letters and speaking to an agent, still no answer to my bill being higher than usual even your agent agrees. But no refund.
Android
May 10, 2024
very bad internet very slow please check it
Android
May 10, 2024
Just joined EE and downloaded the App. It dosent work very well, keeps crashing or asking me to re-login. Compared with the Vodafone app very poor. App now updated and much better 4 stars now.
MY EE - Product Description
THE NEW MY EE APP One little tap for complete control and all the help you need When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in. Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out! Welcome to the new My EE app, the simple way to manage your account and get help pronto. Here’s more on what you can do; On pay monthly? -Check your data in a whizz or share it with someone on your account -View your bills and see itemised billing -Stay on top of extra charges -View your allowances and add-ons -Check out our Rewards hub for all those lovely little extras -Get add-ons, including data add-ons. Handy! On pay as you go? -Check your data in a whizz -View your pack in a blink -Track your Free Boosts -Check your balance on the go If you do have any questions or need help, please go to https://community.ee.co.uk/ Make your life easier and get downloading.
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