Quality degradation at eharmony: dating & real love  
Users report higher volume of Quality Issues than usual
12
poor

eharmony: dating & real love | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
66%
Android
142 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
74 Reports
User Feedback
34%
iOS
74 Reports
66%
Android
142 Reports
eharmony: dating & real love - Latest Quality Issues
Android
May 9, 2024
Horrible- don't subscribe. There isn't many options of matches and if you don't like the app and you subscribe, they won't let you cancel. You are then stuck paying for a service that doesn't work. They are a bunch of thieves.
iOS
May 9, 2024
This is a Trap! Do not sign up for this service.
You will not be able to see any matches until you pay. Once you pay, you're trapped for the duration you sign up for, you CANNOT cancel anytime. They will continue charging you for 1 or 2 years. Do not be fooled and pick the cheaper option, there is no way out. There are precious few matches that show up in my area. Now I see why people don't sign up. I wouldn't recommend this service to anyone!
Android
May 9, 2024
Supposedly the best...I think not...price gouging at it's finest. If you're going to hide ALL FEATURES, including basic communication with matches behind a paywall you are just using desperate people hoping to find love to pad your bottom line. Atrocious. Horrible app. The ONLY dating app that does not gouge it's members or hide communication, matches, and pictures behind a paywall is Facebook dating. Screw this garbage app... Go do FB dating.
Android
May 9, 2024
Scam and horrible customer service. He free version is utterly useless so youre forced to pay. However, it's not a monthly subscription like every other app out there. You can't just cancel after a month or two... they will continue to charge you for the remainder of the months. This model is ridiculous in 2024. In addition, the horrible ui means you can't change from miles to kms. Its basically a ghost town also... I got zero matches after a few months. Massive waste of money. Beware.
iOS
May 10, 2024
DO NOT PAY
Worst dating app ever to be honest. Free version doesn't let you really trial the app (can't see anyone's photos or send more than one message to matches) but then when you pay, the usability is abysmal compared to Tinder, Hinge or Bumble (all of which have better free versions anyway). Can't adjust distance, stuck on 50km no matter what but then shows profiles that are 200km away??? They advertise a 3 day refund policy but then when I emailed them the very same night I paid to cancel & request refund, they've replied to say they've only cancelled the renewal but will still bill me the entire amount. It's basically a scam.
iOS
May 10, 2024
This has to be the most out dated garbage I’ve ever used.
Seriously the fake match emails with the blurry pictures, the ridiculous number of profiles without a picture or one blurry one at that. Why can't we search by body type? Why can't we filter by who's closer or highest compatibility? What is this compatibility number just random? If there was any chance I could get a refund I'd try but this might as well be a scam preying on lonely hearts.
iOS
May 10, 2024
Waste of money
If you live in a rural area, this will be the biggest waste of money you'll ever make. Hundreds of dollars, for a minimum membership of 6 months, with less than 10 people to even consider for a match. Takes forever to set up, with a bogus personality test. Half the profiles don't even have pictures. There hasn't been anyone within 100 miles for me to consider, since the first day with the app/membership. Frankly, I want my money back. Don't make the same mistake. lol
Android
May 10, 2024
Often new messages don't appear, until switching back to the list of messages and then reopening the message. Or if I send a message, then the message(s) that the other person sent appear all at once. Plus if when I have something written in the text space and go back to the home screen or to another app before sending it, and then back to the eharmony app, it shows a false message that there's no internet connection. Then have to close the app and reopen it.
Android
May 11, 2024
Didn't realize I had to pay to see someone's profile picture??? Are you kidding me??? You can send ONE message, and then can't even see the reply! Absolutely not worth it.
eharmony: dating & real love - Product Description
Are you ready to take dating to the next level and find the relationship you’ve always wanted? eharmony, the No.1 trusted dating app*, has helped over 2 million couples find real love. Download and join free to find out why compatibility matters. 

HOW DOES THE EHARMONY DATING APP WORK?
When it comes to dating, compatibility matters. That’s why we’ve created our unique Compatibility Matching System to ensure each of your matches are based on qualities that are important to you. Compared to other dating apps, we make finding love simple. We’ll guide you through the process in three easy steps:

STEP 1: TELL US ABOUT YOURSELF 
Your dating journey on our dating app starts with the Compatibility Quiz. Because we get to know you better so we can match you better. 

STEP 2: LEARN MORE ABOUT YOUR PERSONALITY 
Your answers to the Compatibility Quiz are compiled to create a Personality Profile, an informative report about your character, lifestyle, relationship behavior and communication style. The results allow eharmony to do the work for you and match you with compatible singles.

STEP 3: MATCH WITH COMPATIBLE SINGLES 
It’s finally time to start dating. Through your Match List you’ll have access to each of your match’s profiles so you can better understand who they are as a person. The list is constantly updated as new members join so you’ll never miss an opportunity to fall in love. 

WHAT HAPPENS NEXT?
It’s time to connect with your matches and meet new people! Try one of our different communication features: Send a smile, start a conversation with an icebreaker or use our similarities cards to explore interesting and character traits you and your match share.

eharmony is the #1 Trusted Dating App. We have a skilled in-house Trust and Safety team to ensure our platform is safe, inclusive, and welcoming to every member of our community.

THE REVIEWS ARE IN
"eharmony claims to have the most advanced match-making system, and be the best site for finding love. This approach definitely makes them stand out from more casual dating apps like Tinder or Bumble." — (Observer) 
"The app serves you connections based on values..." — (PC Mag UK) 
"The OG dating site that focuses on lasting relationships through compatibility..." — (Techcrunch)
 
FIND THE MEMBERSHIP THAT WORKS FOR YOU  

The Basic Membership is your default free membership upon joining. Begin understanding the online dating experience and learn about the app before upgrading to Premium. Some limitations may apply. 

The Premium Membership is not free, but it is worth it. This gives you full access to all of eharmony’s functions and capabilities, making it much easier to find a connect with your ideal partner. 

Membership structure – Online dating is a journey and shouldn’t be rushed. We believe that shorter plans don’t give you the time to properly get to know your matches, which is why we offer our Premium Membership in 6, 12, or 24-month plans. 

Download our dating app today and find your real love. 

Our terms & conditions:
Privacy Policy: https://www.eharmony.com/privacypolicy/
Terms & Conditions: https://www.eharmony.com/termsandconditions/
Supplemental Privacy Policy: https://www.eharmony.com/privacypolicy/#pp15 

*Based on 2020 Survey of 1,067 Respondents from the US, UK, Canada and Australia
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