95
epic
Enterprise Rent-A-Car | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
18 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
170 Reports
170 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
53 Reports
53 Reports
User Feedback
24%
iOS
53 Reports
53 Reports
76%
Android
170 Reports
170 Reports
Enterprise Rent-A-Car - Latest Quality Issues
iOS
Apr 27, 2024
Very good service
Everything was correct, the vehicle, the customer service, etc. just one detail, that I reserved a certain vehicle, and when I was going to pick it up they offered me one with fewer seats and another better, but more expensive. If they didn't have the vehicle I booked, I didn't have to pay any difference when picking up another one I didn't book, even if it was bigger.
iOS
Apr 28, 2024
Loyal Customer
Loyalty should count for something the rates are too high for a rental that will be returned in a day and a half.
Android
Apr 30, 2024
Car reserved and cancelled again. Within 24 hours, because the car was finished earlier in the workshop. 2/3 of the rent was withheld as stated in the terms and conditions. So far so good. When I asked for goodwill, I was promised to refund the money after an email. When that didn't happen, I asked a total of 3 times by phone and 3 times by email. To this day, not even an answer. Promises never kept. If you do something like that and then let yourself be slandered... super bad... 😡
Android
Apr 30, 2024
Does not work most of the time. It is slightly better than the web version, which is even more terrible.
Android
Apr 30, 2024
They got what u need but they are too damn high they should have insurance included instead of separate and should show the 300 fee upfront instead of hitting u with it .....
iOS
May 4, 2024
Delete my reservation
I had reservation on May 2 for elite car , I didn't not cancel my reservation, for some reason my reservation was vanished, who did cancel my reservation
Android
May 6, 2024
Enterprise are ripping customers off. The more points you earn, the more points they charge you to use per rental day. Example, if you have about 2000 points, you will lucky get a rental for 400 points per day, if you have 13000 points, they will charge you 2500 points per day for your rental, I don't like it, and it's very noticeable.
iOS
May 6, 2024
Doesn’t work
The app is a mess, these must be a bunch of fake reviews. The reservation doesn't load and like someone else mentioned it can delete your reservation without you doing anything . The reservation still exists but it's just the app. You have to reinstall. More of a pain than just doing the traditional way. Oh, and I had to download the app because the website portal for my connected partner discount wasn't working and would not go through when I pressed submit, had an error screen that didnt make sense. I tried calling but the customer service wasn't helpful at all- and offered to reserve for me but then quoted me 30% more $$$ than what the website originally said (which didn't work either so that's when I had to download the app since the login I created didn't work on the site) . I'm looking for UX Design work! if Enterprise needs an actual functioning design system across all products, I can do that and help fix this mess.
Android
May 6, 2024
Why is such an important feature as check-in not possible in the app? Seems very incomplete. Otherwise, the Fabi app is well structured and clear.
Enterprise Rent-A-Car - Product Description
Enterprise Rent-A-Car brand is part of the world’s largest car rental provider. With over 9,500 car rental locations around the world, it has never been easier to rent a car while on the go. The Enterprise car rental app is your free travel planner across the US, Canada, Europe, Latin America and more. Our award-winning customer service and variety of vehicle options from economy to luxury car rental will keep your travel worry-free. As a commitment to your safety, we follow an industry-leading procedure with our Complete Clean Pledge to clean and sanitize every rental car at Enterprise. The Enterprise car rental app allows you to easily find a rental car, view or modify upcoming reservations to extend your travel plans, get directions to your rental car branch or call roadside assistance for 24/7 help on the road. Stay signed into your Enterprise Plus account on the app to make reservations faster and earn points you can redeem for free rental days. Make a car rental reservation: • Find car rental locations near you for your upcoming travel • Narrow your search with location and vehicle filters • Book long term car rental for extended travel plans • Save rental details to make future reservations even faster Access all your car rental information in one place: • Easily view the details and information of your rental car and trip • Quickly reference pick-up or drop-off times for your car rental • Get directions back to your rental car location Manage your Enterprise Plus account: • Earn points on every dollar spent • View your reward points balance • Update account details • Redeem your reward points toward free rental days Get help when you need it most: • Call roadside assistance or our customer support for help • Find car rental branch details including phone number, address and directions Do you have a favorite Enterprise rental car location? • Make a location your “favorite” in the app • Quickly access information to reserve a rental car at your most visited location. Are you ready for a road trip? • Find the best road trip cars – choose from a wide selection of cars, trucks, SUV’s and vans • Reserve a vehicle at any destination with thousands of rental car locations • Stay safe with our complete clean pledge. Every vehicle will be cleaned and sanitized. • Never get stuck on the road with access to 24/7 roadside assistance Enterprise is always there when you need us. Now with our rental car app we are making it even easier to experience all the benefits Enterprise has to offer from your mobile phone. By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
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