10
poor
Eurostar Trains | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
29%
Android
19 Reports
19 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
47 Reports
47 Reports
User Feedback
71%
iOS
47 Reports
47 Reports
29%
Android
19 Reports
19 Reports
Eurostar Trains - Latest Quality Issues
iOS
May 14, 2024
Full of bugs
For several days already the app does not work. Can't retrieve booking, can't book a ticket, etc. Would have thought they would already notice and address it but no.
iOS
May 14, 2024
Numerous bugs in latest version of the app
I can't book from Paris to London. Had to use SNCF instead. Now I can't upload my booking reference or change seat!!
Android
May 14, 2024
SUCH an annoying beep! Can I turn it off???
Android
May 16, 2024
The app is glitchy, often does not load my planned journeys and tickets, unable to book though the app is it gives error messages when you try.
iOS
May 16, 2024
Big Continuous on Bookings
The application has been bugging for months now on the management of reservations despite several updates. It has become useless. To be corrected urgently please. Thanks in advance
iOS
May 17, 2024
Login failure
I can't login to my profile on the app (I can perfectly on the website). I can't book a train ride or even open an existing booking in the app to show the ticket. So at this point the app is completely useless.
Android
May 17, 2024
Totally useless and unreliable
Android
May 17, 2024
It's been generally unusable to view your bookings and retrieve tickets, I've had to typically revert back to the website
iOS
May 17, 2024
delay
Hello our train from Paris to London an hour late. Resa [phone]V4RG, train 9055 May 17th. Seats 17:18 car 9 Thank you for compensating us for this significant delay Dear Eurostar team, our train has been significantly delayed by one hour Thanks for compensating this trouble Magali Jallot
Eurostar Trains - Product Description
Introducing your essential travel companion: the Eurostar app. From booking a ticket to destination inspiration, our app helps make your high-speed train trip simple, fast and fun. And it’s available in English, French and Dutch. Perfect whether you’re off for a romantic sojourn in Paris, a bière-filled break in Belgium, or a weekend of culture in the Netherlands. Here’s what the app lets you do: Book tickets to over 100 destinations It’s quick and easy to book tickets. And it’s a doddle to pay for them using Apple Pay or PayPal. Quick access to your mobile tickets Save time and trees. Store your tickets in the app or in Apple Wallet ready to scan at the ticket gates. Manage your bookings on the go Plans changed? No problem. Change your journey dates, seats or travel arrangements with just a few taps. Live train times and travel alerts Get real-time updates about the status of your train. Manage your Club Eurostar membership Access exclusive discounts and benefits using your digital membership card. Check your points balance or spend your points. Use our fast-track Business Premier ticket gates, or entry to our exclusive lounges if you’re a Carte Blanche member. Let us be your travel guide… Essential destination guides and travel maps Find your way around like a true local and explore the best our destinations have to offer with our insider city guides and maps. You can also book tickets to attractions, get 2-for-1 entry to museums and galleries, book a taxi, and check the weather for your trip. The best offers and deals straight to your phone Be the first to know about new Eurostar promotions with our offers notifications. Eurostar has changed the way people travel from the UK to Paris and Brussels forever. We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast and relaxing in a Parisian bistro by lunchtime. Hop on our trains for a spot of people watching in France. Head to Belgium and enjoy its unique mix of old-world grandeur and modern charm. Or wander the canals and take in a bit of culture in the Netherlands. Fancy a quick holiday with some sunshine? Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break. Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from. We’re continuing to update the app with more features, so we’d love to hear what you think of it and how we can make it even better. If you have any comments or suggestions, please use the feedback form in the app. Merci.
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