57
fair
EVgo EV Chargers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
44%
Android
58 Reports
58 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
74 Reports
74 Reports
User Feedback
56%
iOS
74 Reports
74 Reports
44%
Android
58 Reports
58 Reports
EVgo EV Chargers - Latest Quality Issues
Android
May 7, 2024
Shouldn't allow people to charge past 85 percent. Waiting on extra hour for them to charge 15 percent is ridiculous and selfish of them
Android
May 8, 2024
Can't even find its own charging stations, the one thing it should do well. App is dogwater
Android
May 9, 2024
The app lists pricing per kWh by region and time period, for a plan which is advertised to Uber drivers, as a discount over the standard rates. I expected that would be what I was charged. However, I was charged a rate, by EVgo, that was about 50% higher than the listed rate for my plan. EVgo's explanation? They don't own the charger. The app did advertise the rate, and direct me to the charger, and billed me for charging. Bait and switch? Filing a dispute with my bank.
iOS
May 9, 2024
Just doesn’t always work
You have to try a couple times at this machine to ever get it to work the one at Moreno Valley, California. Very frustrating.
Android
May 9, 2024
Evgo has a promotion with nissan ariya for free charging for a year. Evgo sent the email 5-7 -- 1.5 wks after I signed up & charged my car (4-27). Evgo won't reimburse me for the charging rate even though their email says technically I was already eligible for the free charging on the same day I got my lease (4-26). Who would want to pay for charging when there is a free charging promotion available? Only the subscription fee was reimbursed, but they wouldn't reimburse the charging rate.
Android
May 9, 2024
This is an app that is primarily used in the car yet it does not currently work in Android Auto. Kind of defeats the purpose doesn't it?
Android
May 9, 2024
Not sure if EVGO or Goog but I've been around 7 x trying to log in but CANT. Requires longer passwrd than just the 8 digits it says(LIES), so, inevitably, I have goog pick a strong password but then it doesn't make the connection when time to log in. It instead automatically inserts a different password than the one I set up. I WAS STUCK AT A CHARGER FOR 2 HOURS BEFORE I GAVE UP WITH CUSTOMER SERVICE and drove over to a CHARGEPOINT where I swiped and was IMMEDIATELY able to LVL 2 charge.
Android
May 10, 2024
App not user friendly
Android
May 10, 2024
1. Put a map on your website. You wasted a ton of time making me install and app, do signup, and enter way too much personal info just to find out you have nothing near me. 2. The list of chargers says a chargers name and a street address... how about listing the town/city its in! "98 high street" means nothing to me. 3. Let me enable satellite view on the map so I can see what kind of civilization is nearby.
EVgo EV Chargers - Product Description
EVgo is the fast, reliable, easy way to charge your EV on-the-go. Find EV charging stations, see real-time charger details, monitor your session, enroll in EVgo Autocharge+ and more! Introducing EVgo Autocharge+! No tapping, no cards. Just plug in and charge. Now available for eligible EVs. Check it out in the vehicles section of the app. FIND A FAST CHARGER View the map to find an EV charger near you, then check real-time availability, get turn-by-turn directions, and start charging. FAST CHARGING IN THREE EASY STEPS Plug in. Tap to start. Charge up and go. Download the EVgo app today to charge your EV and go further, faster. • Easy login — Log in with phone & text message or email & password • View site details — Find parking information, pricing, site photos • Advanced search — Search by charger or site host name, points of interest, location PERSONALIZE YOUR EV CHARGING Filter EV Charging Map: Filter by connector, charger power, and reservable chargers. Connect Your Vehicle: Scan your VIN to show only EV charging stations compatible with your EV’s connectors plugs. Customize Your Profile: Choose notifications, view your charging stats, and make in-app changes to your account. VIEW CHARGING DASHBOARD Monitor your charging sessions and find important session details like charge time, state of charge and more. EARN EVgo REWARDS™ Earn points by charging your EV and redeem them for free charging sessions. Points accumulate at any EVgo charging station (roaming partners excluded). When you redeem 2,000 points, $10 will be credited to your account. RESERVE YOUR EV CHARGER Locate available chargers, view upcoming reservations, and reserve a charger any time. EVgo Reservations™ is available in select locations across the US. ENJOY EVgo ADVANTAGE™ Shop while you charge. Access in-app coupons and receive store discounts from participating businesses near your favorite EV charging stations. GAIN EVgo ACCESS™ Access fast chargers located within gated facilities using a QR code and get free entry for the duration of your EV charging session. Note that the duration limit varies by location. INTEGRATED HELP CENTER Find answers to your questions, get troubleshooting assistance, watch videos and guides, and access online support from the EVgo Charging Crew. DESIGNED FOR EVERY EV DRIVER EVgo fast chargers are compatible with all fast charge capable EV models currently on the market. EVgo stations offer CHAdeMO and CCS connectors, as well as integrated Tesla connectors at select locations. All battery electric vehicles (BEVs) can charge on the EVgo network including: • BMW charging • Nissan charging • Chevy charging • Tesla charging • Hyundai charging • Audi charging • Polestar charging • Kia charging • Toyota charging • Polestar charging • Cadillac charging • Toyota charging • Subaru charging • Ford charging • Volvo charging • Jaguar charging • MINI Cooper charging • Volkswagen charging • Porsche charging • Rivian charging FAST CHARGING AT YOUR FINGERTIPS Download the EVgo app today to charge faster and drive further for less than ever before. Keywords: ev charging, ev charging stations, ev charger, electric car charging, charging station, ev charger, ev map
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