70
good
Evri | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
91%
Android
179 Reports
179 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
18 Reports
18 Reports
User Feedback
9%
iOS
18 Reports
18 Reports
91%
Android
179 Reports
179 Reports
Evri - Latest Quality Issues
Android
May 9, 2024
The app or website is currently not working. It keeps shutting down. I can't track deliveries or returns 😞 it's not helpful. It's not my phone as I've tried others and still a problem. Your last update on 30/04/24 screwed it all up
Android
May 9, 2024
When it works it works. Trying to open any tracking info crashes the app. Sometimes old tracking info disappears. Delivery is a bit hit and miss. I sent a parcel yesterday and it almost arrived today. "Almost" because it ended up on the kerb side of the front gate. Not over the gate. Not up the path to the front door as expected. Just on the public road. T's & C's don't cover this possibility so no refund in this instance. Evri need to do better.
Android
May 9, 2024
Their choice of couriers is terrible. There is lots of complaints around the area where I live, not knocking and then claim they had been unsble to leave the package. It took 6 attempts for a delivery to my home, I had been in 5 of the 6 times he was supposed to not have an answer. I had to follow him down the street after I saw him deliver across the road from me and ask for my package (it was on board he did not attempt to come to my house) If I had a choice I would NEVER use Evri.
iOS
May 9, 2024
Another lost parcel …
… and the joke of it all is that the company sending me the goods have used Evri again even though they could have used Yodel. Also impossible to speak with anyone at Evri.
Android
May 10, 2024
App keeps crashing
Android
May 10, 2024
App stopped working. Kicking me out when I click on a parcel to track.
Android
May 10, 2024
App needs a way to allow customers put delivery requests in. I was trying to find a way to request delivery after 2.30pm, and there is no means to do this via the app. Driver kept arriving way too early in the day, and I kept missing the delivery. I tried using the AI chatbot, but requests take 24 hours to process, which in this day and age is beyond useless. The phone number leads to an answer service which takes 24hours to respond, again, useless.
Android
May 10, 2024
New update 30/04/24 can't open parcel tracking as app closes/crashes. Needs fixing
Android
May 10, 2024
As soon as I click on a parcel the app closes this has been happening since the latest update
Evri - Product Description
It’s our mission to offer the most convenient way to send, receive and return parcels without costing the earth. Whatever your parcel needs, wherever you are, you’ll get all this – and more – with our award-winning app. Send We’ll make sure your parcel goes where it needs to go. We offer great value, with competitive prices for standard and next day delivery. Convenience Just drop off your parcel at your nearest Evri ParcelShop or Locker and we’ll do the rest. Or arrange for one of our friendly couriers to pick it up from your home. Divert Not going to be in? Change of plans? No problem – it’s easy to divert to a ParcelShop or Locker. Tracking You’re on the right track with us. You can see where your parcel is at every stage of its journey. Take control Whether you want your parcel delivered to your doorstep, a nominated safe place or a favourite neighbour, use the My places feature to set your personal preferences. Returns If it’s not quite right, it’s easy to return an item for free to many of the UK’s top retailers. Arrange a courier collection or drop off at a ParcelShop or Locker. Evri Video If you can’t be there in person, make your parcel more personal by sending a video message with it.
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