49
poor
fepblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
17%
Android
44 Reports
44 Reports
iOS unitQ Score
iOS User Feedback
83%
iOS
211 Reports
211 Reports
User Feedback
83%
iOS
211 Reports
211 Reports
17%
Android
44 Reports
44 Reports
fepblue - Latest Quality Issues
Android
May 8, 2024
Didn't recognize my password & now it doesn't recognize my username which I've had for years.
iOS
May 8, 2024
Review
Still not able to see date of service on claim screen without opening up the screen
iOS
May 8, 2024
Over an hour to book 1 ENT appointment
I've looked up and called 4 ENT's that supposedly practice in my home town. Guess how many ENT's actually practice in my hometown. Zero. None. Zilch. I found one in a city about 20 miles away. But there's so many that say they are .1 miles from my location. When I call the receptionists are totally confused. Other phone numbers were just wrong. App gives me a timer then closes for inactivity even though I'm actively using the app. Unfortunately, you have to use it because the desktop version is worse. Good luck.
iOS
May 9, 2024
Login Issues
Unable to login with my username and password. I changed my password and still unable to login.
iOS
May 9, 2024
Don’t use CAREMARK mail in RX BEWARE
When trying to set up a Caremark acct. I was frauded & scammed on 2 credit cards! I tried to warn them but it was impossible for my messages to be accepted by Caremark. Don't use Caremarks website and give your credit card info.
Android
May 9, 2024
Update: App is now completely useless. Keeps telling me login is wrong, but on web it's fine! App is waaaaay better on iphone!! Just made the switch back to android and I love my phone, but sad to say the apps are lacking compared to Apple. I never had any problems with this app until now. I just installed it and its constantly telling me error when I try to log in. When I do get in, like others have noted, the claims section always says error. Can clearly see who the winner is now....Apple 😒
Android
May 9, 2024
I have not been able to login to this app since early March. First, fingerprint login quit working. Username & password are not accepted by the app even though they work on the web portal. I called for support, but they were unable to help. Have tried uninstall & reinstall with no luck. Quite frustrating!
Android
May 10, 2024
It almost never works! I have started having to go to the website online to use my insurance and everything is not accessible that way. I've called BC/BS and they say, Yeah we are having trouble with the app just use the web.
Android
May 10, 2024
I cannot log in. I am using the same credentials that successfully work on my desktop, but it will not allow me to log in on the app on my phone.
fepblue - Product Description
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
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