26
poor
Fios TV Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
43 Reports
43 Reports
User Feedback
51%
iOS
43 Reports
43 Reports
49%
Android
41 Reports
41 Reports
Fios TV Mobile - Latest Quality Issues
iOS
May 7, 2024
Recent Update makes their out of home service useless.
For the price you pay you would expect to have superior service and quality as their competitors. Can no longer pause rewind or ff while streaming a show, no red bar to move to back up. Most of the shows I watch cannot be viewed out of your home, why bother using the app. The app used be better, not great, but better. Why can I not view all the channels I pay for? Why can I watch at home, but not out of home? Can't view channels I usually watch, can't rewind, if I pause the channel, I can't fast forward. Verizon, you can do better.
iOS
May 7, 2024
Obsolete
I can never watch anything on mobile. When I submit tickets it says failed.
iOS
May 8, 2024
Fios anywhere
I don't understand why so many of the channels that I pay for are not available to view on Fios anywhere unless I am home? Makes no sense! SMH. The bottom line is that I am paying for all of these channels and I should be able to watch them on my TV and by streaming. Why does Verizon always want to rip people off Also, I have lots of connectivity issues
Android
May 8, 2024
customer service is awful, ticket closed and problem not resolved
iOS
May 8, 2024
Website
For a major player in the communications market Verizon has the worst overaul website . That's both on cell service and fios. Also your up charges for evert little coverage is ridiculous.
Android
May 9, 2024
Streaming options are terrible. You have to be on your home to stream some channels. Even then, it asks me to subscribe to channels I've already subscribed to.
iOS
May 9, 2024
Ridiculously slow and unreliable
This app is pathetic. Its extremely slow in loading even with a full signal. The constant ads are long and even worse they repeat themselves. So ive sat through 4 mins of commercials only for it to restart at the last point i was at in a show constantly. Verizon has to do better than this. I love verizons service overall but this app is trash. Xfinitys app works like a breeze. Its quick, doesnt continously glitch, and i can actually enjoy a show in one sitting without 7 million commercials. Please fix this app . Its been like this forever
iOS
May 9, 2024
Will not work after 5/7/2024 update.
It worked fine yesterday morning, then after the update it will not open. It tries to load, then goes black and goes to the home page. The app is still open in the background, though. I have iPad version 9, iOS iPadOS 17.4.1.
iOS
May 10, 2024
Half Baked! Open Ticket
Can't manage DVR!! After numerous calls with Verizon tech support and troubleshooting router, cable box, phone, deleting & reinstalling App still UNABLE TO MANAGE DVR! Open ticket with Verizon regarding all this. Only ONE STAR for now. Stay tuned…………
Fios TV Mobile - Product Description
Verizon Fios TV Mobile lets you watch TV from virtually anywhere with a Fios TV subscription. With the app, you can: - Choose from hundreds of live TV channels and stream thousands of On Demand movies and shows. - Search for your favorite entertainment easily. Filter by genre, ratings, favorite channels and more. - View your personal library of DVR recordings, On Demand purchases, downloads, bookmarks and more. Get recommendations for shows and movies you’ll love. - Download content to watch offline or stream data-free as a Verizon Wireless Customer (data-free offer not available in California). - Control your TV through the app to play content, manage your DVR, watch recordings and more. Download the app and start streaming instantly on your mobile device, with a Fios TV subscription. *The Fios TV Mobile app is included with the Fios TV subscription. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req’d for in-home use. Full channel access and DVR streaming require Fios Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV and/or DVR streams per media server. Verizon Wireless Data-Free Streaming (not available in California): Req. postpay 4G LTE service. Non-streaming activity and app diagnostics (e.g., app downloads, starting/restarting the app, going off airplane mode and transitioning from Wi-Fi to 4G LTE) will incur data charges. For Verizon Unlimited customers, app data usage will be counted, not billed. Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Remote control functionality requires use of Fios® router & HD set-top box. CA Privacy Notice https://www.verizon.com/about/privacy/full-privacy-policy?scrollto=index-1#acc-item-55 Please note: This app features Nielsen’s proprietary measurement software which contributes to market research, like Nielsen’s TV Ratings. Please see http://www.nielsen.com/digitalprivacy for more information.
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