54
fair
first direct | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
41%
Android
40 Reports
40 Reports
iOS unitQ Score
iOS User Feedback
59%
iOS
58 Reports
58 Reports
User Feedback
59%
iOS
58 Reports
58 Reports
41%
Android
40 Reports
40 Reports
first direct - Latest Quality Issues
Android
May 4, 2024
Continious "not available" struggle abroad cannot pay my transport. Time to move out from the worst bank ever
iOS
May 4, 2024
So slow
The newest version in incredibly slow to load
Android
May 7, 2024
Trying to apply for a credit card with you as I want all my accounts with you. I found it really hard work asking me for secure codes etc.
Android
May 7, 2024
App not working can't log in for the Digital mobile banking needs updating your experience system problems
iOS
May 8, 2024
No push notification
No push notification for transactions in both credit card and first account.
iOS
May 9, 2024
Don’t get if you want app notifications
If you want transaction notifications don't get this app. I was told that the feature was available, then told that the tech team were still working on it about a month ago but still no update.
Android
May 9, 2024
Not working
iOS
May 10, 2024
Doesn’t even work
Added all details. When taking photo of driving license , didn't work even tho camera enabled, just white screen. My application was accepted, but no confirmation email or sms. No username given, just back to log in screen. Tried using the app support on App Store which takes you to an pointless page. And these people deal with your money can't even get the basics right.
Android
May 10, 2024
Everything is just. so. complicated. with this app. Cannot easily transfer money between accounts or pay off the credit card - I had to create a payee in a very weird and obscure way to pay it off, which wasn't in my name. When my savings account matured, I had to message them via chat to transfer money for me as there is no option to do so personally. Just seems like a bit outdated approach.
first direct - Product Description
Your everyday just got a whole lot easier. Even better banking has arrived. At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party… Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler. From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way. So go on. Get yourself up to date. Update now >> • Free to use, but providers may charge for download and usage • Use in accordance with local laws and check charges if using abroad • Use in accordance with our App terms and conditions • Use in accordance with Apple terms and conditions • This app may be withdrawn at any time, but we’ll always keep you in the loop.
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