43
poor

FordPass™ | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
600 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
262 Reports
User Feedback
30%
iOS
262 Reports
70%
Android
600 Reports
FordPass™ - Latest Quality Issues
Android
May 10, 2024
When it works, the app is great. Pretty regularily it says there is an issue with the app and to try again later.
Android
May 10, 2024
doesn't work half the time
Android
May 10, 2024
It's slow, still can only handle full hours on charge schedules. It consistently fails to update things when you refresh. Not great at all
Android
May 10, 2024
Interesting to see the essentials, vehicle condition, location... Lack of inter-activation with in-vehicle multimedia (sync 4)
Android
May 10, 2024
Althou is a great app for controling the car, I miss more functionalities from the app, like change the picture of the car, more data from car usage/statistics, send location to route...
Android
May 10, 2024
This new Beta update is horrible. It doesn't work, i can no longer locate my car if it gets stolen, so that point alone, good job Ford 👍 NOT!! IT doesn't help with anything the old app did. If I could take away stars, I would. Someone needs to go back to school and learn how to update to a better function instead of this garbage. Maybe listen to your customers and see what works for us. Maybe care.
Android
May 10, 2024
Would he 5 but they removed a lot of functionality. I have a mach E and I used to like seeing the journey logs showing how many miles you would regen. Also being able to set cabin temperature for when you get in with remote start would be great, especially now it's getting to summer. I know the mach E has the option to set it as auto depending on outdoor temp but an actual function to set the temperature would be much better
Android
May 10, 2024
Cannot connect to car. It works very randomly.
Android
May 10, 2024
My 2024 Tourneo courier can't find my car even though it reads the barcode. We couldn't add the car to the garage. Therefore, we cannot see what the program is for.
FordPass™ - Product Description
FordPass offers the ability to manage your vehicle right from your phone:

•	Send convenient remote commands – Lock, unlock, and start your vehicle using complimentary remote vehicle controls (1) – when equipped with FordPass® Connect (2)
•	Electric vehicle ownership support – Monitor charging progress and use Departure Times to pre-condition your battery and cabin (3) 
•	FordPass feature availability varies by vehicle and country. Images shown for illustrative purposes only

(1) Remote lock/unlock requires power door locks. Remote starting requires automatic transmission.
(2) FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
(3) Effectiveness of cabin conditioning may be reduced by extreme outside temperatures.
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