29
poor
Frontier Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
463 Reports
463 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
110 Reports
110 Reports
User Feedback
19%
iOS
110 Reports
110 Reports
81%
Android
463 Reports
463 Reports
Frontier Airlines - Latest Quality Issues
iOS
May 16, 2024
Difficult to even book
The website and the app offer different times and prices. I wanted Premier booking for certain flights and it was not offered on the app. Online it was offered, but for the wrong flights. On the app the pop ups to upgrade are everywhere making it impossible to just get to the final page to pay!
Android
May 16, 2024
So because the app refused to let me check in I got hit with a $25 check in fee...everyone boo this app BOOOOOOO
Android
May 16, 2024
my date of birth is wrong, and it can't be corrected, making every trip a problem, the app is very user Unfriendly, login is always difficult, extra long delays...
iOS
May 16, 2024
Pricing weird
App on iPhone and computer is different at the same time. Website is slow and not responsive!
Android
May 16, 2024
The 24 hour cancellation is a bait and switch. Had to rebook a flight for an earlier date and couldn't cancel through the app. Had to call and chat with an ESL illiterate for hours only to end up with a voucher and an $80 penalty fee even though I rebooked through frontier. Bottom tier thievery from start to finish.
Android
May 16, 2024
It's a mess It doesn't work Nothing can be done for everything sends you to the web so they can do it if it doesn't work
iOS
May 17, 2024
垃圾
You can't buy checked luggage using this app, you have to buy it on the website using your computer.
iOS
May 17, 2024
Changing travel times
Our flight time have been changed 3 times since purchase from early morning to early evening. No customer service to reach and no option to change. It's LA to Vegas but on the app to change it says it's carried by Volaris Mexico and to visit their site. Entering confirmation code and last name Volaris does not recognize us as a customer so no itinerary to access. Now this is $425 with MY travel completely out of my hands and essential business meeting we had scheduled at 1pm unable to attend. This literally threatens my career. If I had customer service to work with ok but there is none. This seems illegal, a fraudulent business where I have no control over my time and travel that I paid for and no way to a solution. Any tips on who to report to on this?
Android
May 17, 2024
The worst airline I lost a connection flight and they just send me a mail saying they cannot do anything even when both flights were the same airline
Frontier Airlines - Product Description
Frontier’s mobile app makes traveling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag? THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here. Features: · Mobile Boarding Pass · Mobile Check In · Book a Flight · Check Flight Status · Interactive Route Map · …and much more!
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