74
good
The General Auto Insurance App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
19 Reports
19 Reports
User Feedback
24%
iOS
19 Reports
19 Reports
76%
Android
59 Reports
59 Reports
The General Auto Insurance App - Latest Quality Issues
iOS
Apr 25, 2024
Underwriting
They let me down payment that was low then they rise my monthly and didn't tell me later that it charge: That's not how you do business I should be paying that much for insurance: So be careful because will fool you when you try to get a policy
iOS
Apr 27, 2024
Hey
Horrible customer service on the phone!! Please offer bi-weekly payment options!!!
iOS
Apr 29, 2024
No live agent
Horrible customer service
iOS
Apr 30, 2024
What changed?
I've been a loyal customer for years. I recently needed to speak with a representative. The person was unhelpful and the language barrier was bad.
Android
May 1, 2024
DO NOT GET THIS INSURANCE!!!! THEY WILL TAKE YOUR $
iOS
May 5, 2024
Expensive
You all are expensive
iOS
May 8, 2024
Horrible they do not payout
I was in a accident I just changed to the general from a different insurance company (huge mistake) I was harassed and threatened into not making a claim basically that I was in I pay a lot of money for insurance and they will do anything they can not to pay they say do this you do it then they want more and more. I had trip a tow my vehicle to my dealership and they want me to now do a three way call with triple a and then, so now I have to get me lawyer involved yo file a wrongful discrimination lawsuit against these people for refusing to pay/ the dealership has cameras an people everywhere and triple a dropped my car off there but now they want me to 3way call triple a an them. Horrible do not go to the general I will go on everything I can too report these people an this company from the better business bureaus to the courthouse and file for pain an suffering I'm disabled my wife was with me my mother and her boyfriend and this is crazy.
Android
May 8, 2024
No longer have. They jack up your rate after two months for no reason. App is useless as the company.
iOS
May 8, 2024
Highway Robbery
Extremely expensive. Quoted me one price and charged me another.
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you! • Quickly obtain a quote* for a new auto insurance policy with The General®. • Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)! • Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version. • Start and submit a new claim, or even follow the status of an existing claim. • Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you! • Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face). We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience! *Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. End User License Agreement: https://www.thegeneral.com/legal/app_eula/ Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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