70
good

Golden 1 Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
43 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
9 Reports
User Feedback
17%
iOS
9 Reports
83%
Android
43 Reports
Golden 1 Mobile - Latest Quality Issues
iOS
Apr 24, 2024
Frustratingly buggy, but good when working
This app is constantly logging me out for no reason, then when I put my correct info in it tells me it can't validate me. Like probably once or twice a month at this point. I love Golden 1 and have only ever been a G1 member since I was a kid but this app is strongly making me consider going other places now.
iOS
Apr 28, 2024
Frustratingly buggy, but good when working
This app is constantly logging me out for no reason, then when I put my correct info in it tells me it can't validate me. Like probably once or twice a month at this point. I love Golden 1 and have only ever been a G1 member since I was a kid but this app is strongly making me consider going other places now. Update: Second time THIS WEEK that it's logged me out and won't let me in. What is going on over there??? I have no problems with the website but this app is ridiculous. Not sure how many more times I can do this
iOS
May 1, 2024
App locks me out
He latest update keeps stating there are connectivity issues which results in me being locked out of my account. The online login lets me connect no problem, but the app is having major issues.
Android
May 2, 2024
Wasn't finished with my app and then got switched over to this reading thing
iOS
May 3, 2024
Plaid
No Plaid connectivity
iOS
May 3, 2024
Not allowing me to update
Was a good app until update was required not of any use to me might have to change banks
Android
May 7, 2024
My issue is that I could never login to my account. I have to change the password every single time. Even so the hassle to change it. I have to call customer service. The problem hasn't yet been resolved. So annoying
iOS
May 8, 2024
New update keeps crashing
Update as of 6/8/24: The app for the most part no longer crashes upon login or when using the majority of functions within it for me now! Huge win! However, the Zelle function causes the app to immediately crash, and Zelle itself won't let me use their app because I'm supposed to be able to use it through the G1 app. So y'know, tad bit frustrating when trying to pay for services that only will take Zelle or cash and cash isn't an efficient option in that moment /: Nonetheless gonna bump it up to 3 stars instead of the previous lower rating I had given it, but only three due to the current, new issue. I adore G1 as a bank/credit union, and have no intention of ever changing since I myself or those close to me have horrors with just about every other bank in the region, but would love to have a fully functioning app again someday 😭😭 ——————- Original review: Haven't had too many issues with the app, but w/ the new update, it logs me in and then immediately crashes, so it's kinda useless at the moment. I've even uninstalled and reinstalled to no avail
Android
May 9, 2024
Turning off Debugging mode is obscure request.
Golden 1 Mobile - Product Description
With the Golden 1 Mobile app, you can use your iPhone® to easily and securely:

• Check your balance 
• Deposit checks 
• Pay your bills 
• Pay other people 
• Transfer funds 
• Find nearby Golden 1 ATM or branch locations

It's easy, fast, and convenient. Get started by downloading our mobile app today. Log into the app using the same credentials you use to access Online Banking. If you have not signed on to Online or Mobile Banking, you can also enroll using your mobile device from the Sign Up button. 

USER FEEDBACK
If you would like to send us your feedback or need technical support, please email us at: mbrsvc@golden1.com.

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iPhone is a registered trademark of Apple Inc. Popmoney is a registered trademark of Fiserv, Inc., or its affiliates.
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