52
fair

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
141 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
90 Reports
User Feedback
39%
iOS
90 Reports
61%
Android
141 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
iOS
May 9, 2024
Never in the areas
I live 10 minutes from my aunts house but somehow my address can't get delivery. Even at another address that's the same distance can't get delivery. It's been years. I give up.
iOS
May 9, 2024
Declining in quality, free delivery went up (May 2024)
The first real sign to me was when they removed reward points/the roulette wheel suddenly. I had a bunch of points unused that disappeared without letting me redeem. Now the amount required to spend for free delivery went from 20 to 25. The deals on everything recently have been super disappointing too, the selection kind of underwhelming. Think I'm done with this app for now despite its convenience. No loyalty rewards for being a longtime weekly customer either. Just super mediocre.
iOS
May 9, 2024
Used to love them
the pass few times i've ordered products were bad. like expiring tomorrow bad
iOS
May 9, 2024
Doesn’t deliver
I have tried to deliver to my house and I see that they don't deliver to my house so I wait a couple months and still the same thing when I first saw the ad I was excited but then I saw they don't deliver to my house but I'm still going to wait
Android
May 9, 2024
Service and ordering is great, tracking the order is a nightmare, so confusing and most of the buttons don't work. What the hell does 21:-22:01 mean as a delivery time?
Android
May 9, 2024
I HAVE USED THIS APP SONCE NOVEMBER TODAY I WAS DENIED SERVICE AND MY ACCOUNT SHUT DOWN FOR SUSPICIOUS ACTIVITY. MY CREDIT CARD WAS HACKED AND I HAD TO USE A NEW CARD .THERE IS NO PHONE NUMBER AND NO WAY TO DISPUTE THESE FALSE CHARGES AGAINST ME . I NEED THIS SERVICE AS I AM OLD AND IN POOR HEALTH . I DID NOTHING WRONG . WASHINGTON DC
Android
May 10, 2024
It's a great idea however everything is expensive. Also their drivers are rude. I order and it was cancelled supposedly counld not reach me but I watch the driver ho down my street and then turn around didn't even try to get to my house.
Android
May 10, 2024
Super slow deliveries where I live drivers don't follow delivery directions at all and i have refunds still pending from 3 months ago. Would never recommend !!!
Android
May 10, 2024
So dude showed up 18 mins late then he texts me "I'm here". From his phone. No notification from the app, no announcing himself as a gopuff driver who has arrived with my order. Then he leaves. He didn't contact me more than the "I'm here". He claims he knocked on my door and stood there for 10 minutes... without texting or calling again? Proceeds to respond to me the entire time he's driving back. Support said hey we'll give u $10 credit (I spent $18) & the credit can't be spent on tobacco.
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want.

YOUR FAVORITE ITEMS
We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it.

Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself.

FROM EARLY ‘TIL LATE
We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

WAYS TO PAY
Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo.

JOIN THE FAM
Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

NOW DELIVERING IN CALIFORNIA AND NYC
California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips.

Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project.

Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.**

* Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly.

** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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