73
good
GOV.UK ID Check | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
120 Reports
120 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
42 Reports
42 Reports
User Feedback
26%
iOS
42 Reports
42 Reports
74%
Android
120 Reports
120 Reports
GOV.UK ID Check - Latest Quality Issues
iOS
May 3, 2024
Devon
Spent ages trying to link the app with the website on my iPhone but can't find any way to do it so gave up. Gov gateway works fine. If it ain't broken why fix it?
Android
May 4, 2024
using qr scan within the app didn't work had to use external one. A lot of back and forth. A lot of messing about when could be alot simplier of just type in passport number, to bring you up and then submit a selfie.
Android
May 4, 2024
Will not link to gov.uk website when prompted. Says something about cookies.
iOS
May 6, 2024
Impossible to link
Total rubbish! !you need to be an IT expert to link
iOS
May 8, 2024
Way too complicated
This is THE most complicated method I have ever come across to simply check my details. I cannot imagine most elderly people would have any of the details or be tech savvy enough to finish this process.
iOS
May 8, 2024
Face picture difficult
Very difficult to do the selfie Face ID
Android
May 9, 2024
it's a hell of a lot of security checking just to pay a small amount of tax , why so much security? has taken up half my day with app freezing etc , perhaps government should attach more security when actually trying to get free money as if they did we wouldn't hear of cases of people and gangs stealing millions from the coffers , absolute joke of a country now UK is .
iOS
May 9, 2024
Dreadful
Hard to use and clunky
Android
May 9, 2024
totally confused. things did not work but I managed
GOV.UK ID Check - Product Description
The GOV.UK ID Check app lets you confirm your identity online, so you can securely access certain government services. The app works by matching your face to your photo ID. Before you start You can use any one of the following: • a valid UK photocard driving licence • a valid passport with a biometric chip • a valid UK biometric residence permit (BRP) You will need: • a well-lit area so that you can take a good quality photograph • an iPhone 6s or higher • iOS 13 or higher How it works If your photo ID is a driving licence you will: • take a photo of your driving licence • scan your face using your phone If your photo ID is a passport you will: • take a photo of your passport • scan the biometric chip in your passport using your phone • scan your face using your phone If your photo ID is a BRP you will: • take a photo of your BRP • scan the biometric chip in your BRP using your phone • scan your face using your phone What happens next The app only helps confirm your identity. You will return to the website of the government service you were accessing to view the results of your identity check. Privacy and security Your personal information will not be stored in the app, or on the phone when you finish using it. We collect your data securely and delete it when it is no longer needed.
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