Quality degradation at Green Dot - Mobile Banking  
Users report higher volume of Quality Issues than usual
40
poor

Green Dot - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
88%
Android
91 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
12 Reports
User Feedback
12%
iOS
12 Reports
88%
Android
91 Reports
Green Dot - Mobile Banking - Latest Quality Issues
Android
May 8, 2024
Terrible it kept telling me I was putting in the wrong number, when I'm looking right at my card.Then it wouldn't give me another option to choose. Very frustrating 😕
iOS
May 8, 2024
Doesn’t even let me login through the app
I just got a card from green dot and I made my account and everything and decided to download the app to make it more convenient to see my account info but it doesn't let me log in through the app and everytime I try to it says you have to log in through the website and I checked and it lets me log in through the website but the app won't let me log in what's the point of the app if it won't let you log in and makes you go to the website
iOS
May 9, 2024
Horrible
As a Green Dot user, let me share my experience. When it comes to withdrawing funds, Green Dot's service can be frustratingly sluggish. Waiting longer than anticipated for transactions to process is a common gripe, often leaving me tapping my foot impatiently as I wait to access my hard-earned cash. Plus, let's talk about those withdrawal fees – they feel like a sneak attack, nibbling away at my funds with every transaction. Or better yet not being able to make a purchase at all. $8+$2 of the bat is a scam. Now, onto the online shopping saga with Green Dot. It's like a rollercoaster ride of uncertainty. Sometimes the transactions go through smoothly, but other times it's like trying to navigate a maze blindfolded. Unexplained declines and authorization hiccups can turn a simple online purchase into a headache-inducing ordeal. In summary, while Green Dot offers convenience in theory, the reality is a bit more chaotic. With some tweaks to speed up withdrawals and iron out the kinks in online shopping, maybe they can get a better rating review.
Android
May 10, 2024
This card and app is a scam don't get the card or the app, I know several people who experienced the same thing I did, Money is gone as soon as you activate the card. I bought one with the value of $50, downloaded the app to activate it fresh out of the package. So how can it be, the zip code I gave doesn't match the Information they have. That's impossible when I didn't put any information,nor zip code in for it not to match. And discovered it's a scam and fraud .
Android
May 10, 2024
I spent 11.78 out of $20 and was left with 0.27 ...even Venmo doesn't do that
Android
May 10, 2024
DO NOT USE GREENDOT!! Aafreen poses as a supervisor all while giving the worst customer service!! They hold your money from your account for an overly excessive amount of time even after a merchant releases your money and then greendot support just gives you scripted responses how their system is completely automated and nobody has the ability to adjust any charges. Plus I was billed $7.95 for the monthly fee 3 days into having the card and not even able to use my account because of greendot.
Android
May 10, 2024
Bought a green dot card for my daughter's field trip since they aren't allowed to bring cash. Activated it yesterday and today I see that they pulled a chunk of her money out for a "monthly service fee" for a card we have had only one day. So now I have to come up with more money to replace it with. Customer service said they will try to fix it and all I can do is wait for an update. Will never buy again. Go with a different company.
Android
May 10, 2024
I bought this card and since I bought it I haven't been able to use it in any store, I talk to customer service and they don't do anything... I don't recommend it I put 1 ⭐ if I get my money back I change the rating..
Android
May 11, 2024
They release an update and it doesn't work, I can't use my card and it's activated, they're just taking away me monthly, scammers.
Green Dot - Mobile Banking - Product Description
Green Dot has been named one of Newsweek’s Most Trustworthy Companies in America for 2023 and has managed 67 million accounts to date.

Enjoy a range of features across our collection of Green Dot cards including:

Get your pay up to 2 days early and government benefits up to 4 days early with early direct deposit¹
Send money & pay bills3
Deposit cash using the app4
Enjoy no minimum balance requirement
Additional features available across select Green Dot cards:

Access a free ATM network. Limits apply.⁷
Overdraft protection up to $200 with opt-in & eligible direct deposits2
Earn 2% cash back on online and mobile purchases⁵
Save up money in the Green Dot High-Yield Savings Account and earn 2.00% Annual Percentage Yield (APY) on money in savings up to a $10,000 balance!⁶
The Green Dot app is the most convenient way to manage your account.

Register/activate a new card
View balance and transaction history
Lock/Unlock your account
Deposit checks from your mobile phone
Works with mobile payment options including Apple Pay
Set up account alerts
Access chat customer support
Visit GreenDot.com to learn more.

Not a gift card. Must be 18 or older to purchase. Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features. Activated, personalized card required to access some features.

¹ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.

² Opt-in required. $15 fee may apply for each purchase transaction not repaid within 24hrs of authorization of first transaction that overdraws account. Overdrafts paid at our discretion.  Fees, terms, and conditions apply.  Log into your account and refer to your Account Agreement to check feature availability.

³ Active personalized card required. Limits apply.

⁴ Limits and fees apply. See app for participating retailers.

⁵ Available on our Green Dot Cash Back Visa® Debit Card. Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed. Claim the cash back every 12 months of use and your account being in good standing.

⁶ Available on our Green Dot Cash Back Visa® Debit Card. Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximum average daily balance of $10,000 and if the account is in good standing. Fees on your primary deposit account may reduce earnings on your savings account. 2.00% Annual Percentage Yield (APY) as of July 2023. APY may change before or after you open an account. See Account Agreement at GreenDot.com for terms and conditions.

⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. $3 for out-of-network withdrawals and $.50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

 ©2023 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739

 Technology Privacy Statement: https://m2.greendot.com/app/help/legal/techprivacy

 Terms of Use: https://m2.greendot.com/legal/tos
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