40
poor

Grubhub: Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
68%
Android
506 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
240 Reports
User Feedback
32%
iOS
240 Reports
68%
Android
506 Reports
Grubhub: Food Delivery - Latest Quality Issues
iOS
May 10, 2024
Unreliable
I recently made the switch from a competing company and twice now in the last few days my order has not gone through and has eventually been canceled. This app does not seem to be very reliable.
iOS
May 10, 2024
Keyboard not working
Kay board not working on the app
Android
May 10, 2024
They're changing policies refraining you to order at discounted price from the coupon you got from some organization.
Android
May 10, 2024
(Boston based experience) Grubhub drivers continually fail to follow the instructions and continually drive past where they are supposed to deliver food, turn onto a different street, and leave food in the wrong spot. Customer (un)support claims it's googles fault. Liars. Ride apps, direct orders from restaurants, even uber eats never go to the wrong location, only grubhub drivers. As they can't be bothered to fix whatever the fault is the I can't be bothered to use their service.
Android
May 10, 2024
Had the free trial with Walmart for the past few months I had a handful of good experiences but mostly piss poor deliveries they want to hold customers accountable for the restaurants mistakes
Android
May 10, 2024
Warning! Stay away from this businestI joined GrubHub and used them three times two out of the three times my food was awful I called GrubHub and they stated that they would give me a refund on a meal of $47 I never received that refund, and when I called to find out why they literally called me a liar and said I was never promised to refund! Instead they gave me a $5 credit! Customer services obviously outsourced and they were rude and just unprofessional! I canceled my membership immediately!
Android
May 10, 2024
Cannot place orders anymore. "Unknown error". Reinstalled app.... problem still there. Help
Android
May 11, 2024
Doesn't work
Android
May 11, 2024
Do not download or use this app unless you are OK with 20 to 50 dollar fees on simple orders. We ordered some food and it came out to 62 at checkout it said that's what we will pay after looking at the tracker it said the total was 95. Had it told me that originally we would not have ordered from them. Once we noticed that they added 30+ dollars we tried to cancel not even 3 minutes after but they said they could not cancel and nothing could be done. Will NEVER USE THEM AGAIN. THEY ARE A SCAM!
Grubhub: Food Delivery - Product Description
When in doubt, go for takeout—Grubhub has it all! Order food delivery from thousands of restaurants, including local spots and national chains, and get groceries delivered too. Prefer pickup? No problem. Know the fees upfront and track orders from Grubhub delivery partners in real time—the only surprise is just how easy takeout can be. 

ORDER FROM THOUSANDS OF RESTAURANTS
With Grubhub, you can order takeout from your favorite local restaurants and everyone’s favorite chains. There are so many good eats out there, but you obviously deserve the best. Grubhub makes it easier to choose your next meal with restaurant ratings and reviews. French fries, pizza, burritos, burgers, sushi, donuts—it’s all here, whenever a craving strikes. 

GET GROCERIES DELIVERED TOO
Think beyond your breakfast, lunch, and dinner orders. Grubhub offers the ultimate convenience with grocery delivery, in addition to restaurant takeout. Order milk, bread, snacks, and frozen foods, as well as household essentials like paper towels and laundry detergent, from local convenience stores.  

EXPECT TO SEE THE FEES UPFRONT
Grubhub gives it to you straight. See the delivery fee upfront, before you start crafting the perfect food order. Pay your way with credit cards, Grubhub gift cards, or Venmo.

SKIP DELIVERY FEES
The key is Grubhub+. Sign up for unlimited $0 delivery fees, and enjoy exclusive offers and rewards as a Grubhub+ member.* Try Grubhub+ free for 30 days, then level up for just $9.99/month. The truth is, food tastes even better when you spend less on delivery. See details below.

TRACK DELIVERY IN REAL TIME
Grubhub puts your delivery on the map. Track eligible orders in real time, from the restaurant to your front door, and know the moment your bacon-egg-and-cheese arrives. Every delivery is a special delivery with Grubhub. 

COUNT ON THE GRUBHUB GUARANTEE
Get your food delivered on time and at the lowest price. Guaranteed, or we’ll make it right. See details: grubhub.com/guarantee

YOU DO YOU AND GRUBHUB DELIVERS
Grubhub serves up a personalized app experience, so you can reorder that feast you’re still thinking about from two months ago. Order sauce on the side, go for extra pickles, lose the onions—Grubhub gets you. Are you a regular? Get rewarded when you come back for more at the same restaurants. You can also plan ahead by pre-ordering food for pickup or delivery. 

ORDER FROM NATIONAL RESTAURANTS
Sometimes you need a sure thing, and that’s why Grubhub partners with national restaurants to offer the takeout food you know and love. Get delivery from Applebee’s, Arby’s, Buffalo Wild Wings, Burger King, Chick-fil-A, Chipotle, Denny’s, Dunkin’, Five Guys, IHOP, McDonald’s, KFC, Panda Express, Panera, Papa John’s, Popeyes, Shake Shack, Subway, Taco Bell, Wendy’s, White Castle, and more.

GET SUPPORT WHEN YOU NEED IT
Burning questions? Delivery crisis? Grubhub customer support is here for you 24/7. 

*$0 delivery fees applicable on orders with a $12+ subtotal from Grubhub+ restaurants only. Grubhub+ is an automatically renewing membership service requiring recurring payments. After your free trial ends, your free trial will convert to a paid Grubhub+ membership and Grubhub will automatically charge you each month at the then-current rate (currently $9.99) plus tax until you cancel. See terms: https://lp.grubhub.com/legal/plus/
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