27
poor

HealthEquity Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
43 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
30 Reports
User Feedback
41%
iOS
30 Reports
59%
Android
43 Reports
HealthEquity Mobile - Latest Quality Issues
iOS
May 5, 2024
Locks up
Open app. Login. See main Home Screen. Locks up. Can't do anything
Android
May 6, 2024
Not useable. Freezes within a few seconds of opening
Android
May 6, 2024
App is terrible. Doesn't take correct login credentials.
iOS
May 7, 2024
Needs work
Slow and crashes.
Android
May 8, 2024
This has got to be the most garbage app I have ever used. When it doesn't crash, it logs me out due to inactivity even though I'm using it. Seeing 3 year old reviews saying the same doesn't give me hope.
iOS
May 8, 2024
Difficult to login
This app supposedly allows saved passwords and biometrics to login, but neither works. Still have to manually enter everything
iOS
May 8, 2024
Awful
They took a very good app and destroyed it Very hard to submit a claim (maybe that was intentional on their part to keep our money!)
Android
May 9, 2024
Multiple crashes during single expense submission. Non-intuitive design with too many fields per expense. Search function for providers doesn't work. Doesn't attach all documents to each claim. Doesn't transfer file names or info over for use on document library. Bad, time waiting, clunky, lazy design that puts extra work on members and doesn't function properly.
Android
May 9, 2024
Garbage app, only knows how to crash and not get your bills paid. I'd rather stuff bamboo skewers under my finger nails and go to a witch doctor instead of receiving proper treatment any praying that I get reimbursed .
HealthEquity Mobile - Product Description
The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your benefit accounts.

Features include:

·  On-the-go access and history: Access all account types wherever you go.

·  Documentation: Take a photo with your device, upload images from your gallery, or add images and PDFs from the Files app to initiate claims and payments.

·  Ability to send payments & reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account.

·  Ability to manage debit card transactions: Link your debit card transactions to claims and documentation.

·  Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims.

·  Investments: Manage your HSA and MSA investments including buying and selling funds, researching performance, and making trades.

·  Notifications: Receive alerts when your HealthEquity card is used.
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