58
fair

HelloFresh: Meal Kit Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Food & Drink
Work at HelloFresh? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at HelloFresh? Unlock additional insights
Android unitQ Score
Android User Feedback
56%
Android
392 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
304 Reports
User Feedback
44%
iOS
304 Reports
56%
Android
392 Reports
HelloFresh: Meal Kit Delivery - Latest Quality Issues
Android
May 10, 2024
The site is very complicated to mislead and sometimes order dishes that you don't even want, without being able to benefit from the discount of the first order (I had this problem and two friends too). The customer service is infamous and tries to confuse more not to refund, you have to hang in there. I give two stars because I was "forced" to have dishes that I didn't order but in the end the recipes were good, but I won't repeat the experience.
iOS
May 10, 2024
Ingredients are constantly missing
Everything was good in the first delivery. In the deliveries afterwards, you can be sure that ingredients are missing. If the pointed cabbage is missing in "fried spaetzle with bacon and pointed cabbage", you feel fooled. Especially because it happens at least once per delivery, so to speak. The low compensation really doesn't make up for it.
Android
May 10, 2024
I can only advise to keep your hands off it... all the time the orders supposedly do not arrive at HF and something is sent (probably "slow sellers") also the pause and cancel is difficult. When canceling, a package was sent again after 2.5 months, as if it had never been canceled. Without legal protection insurance for a lawyer it will be expensive!! It's probably not always like this, but since things have been going badly for them. Recommendation: Reviews on Google Maps!
Android
May 10, 2024
A lot of meals are very similar and if you dont change the meals your receiving in the box you seem to get the same meal you recently had. I was looking to experience different foods I would not normally make for myself. It convent not to have to go to store and have all the ingredients but I don't think I will receive too many more boxes.
Android
May 10, 2024
The app is not bad but the service is. The produce is old and wilted. The carrots were bendy. The portion sizes were not accurate. Sometimes it would be too much and other times it wouldn't be enough. Customer service is non-existent.
Android
May 10, 2024
Even with 60% off and free delivery, the average meal cost is still greater than just buying groceries. Good food though.
Android
May 10, 2024
Discount, nothing interesting. Lost my discount because week 1 had awful offering. Week 2 was so much better but I was not allowed to skip the first week to start the week after. Dissapointed.
Android
May 10, 2024
We should choose a shorter time slot
Android
May 10, 2024
Do not order from them! !️ They give you the option to go to the page to see what they have, and first of all they control your payment, they withdraw money for orders you do not see, when in fact I did not even want to order anything!! I wrote a bunch of emails to get a reply like "the courier couldn't find the address and my order was donated." No one called, it was Saturday and I was home all day. Give yourself more reposts to close their so-called "business" And on a minute: I'm in a European country.)
HelloFresh: Meal Kit Delivery - Product Description
HelloFresh delivers weekly meal kits with delicious ingredients and easy-to-cook recipes directly to your door. Take the guesswork out of meal planning and cook delicious food for you and your entire family.

Perfect for busy lifestyles, our meal delivery services include everything you need to prepare your favorite meals, with many of our recipes served in about 30 minutes. We also combine thousands of delicious, carefully curated recipes in our collection, so mealtime is never boring!

HelloFresh is as flexible as you are. Skip a week or cancel your weekly food subscription at any time. The only thing you need to decide is what to make tonight—giving you a fresh and fun cooking experience that puts you in control in the kitchen.


What to Expect from HelloFresh Meal Plans


-Thousands of delicious and easy recipes that you can save to your favorites, rank, and share with your friends and family.
-Fresh ingredients, along with step-by-step recipe instructions and cooking tips & tricks.
-A flexible online account that functions as a meal planner so you can easily choose your meals or change your meal kit subscription at any time.
-When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone)

—Tasty Meal Kits Delivered to Your Door—


Whether you’re an unfussy omnivore or a strict veggie eater, HelloFresh makes choosing the perfect food subscription box simple. Our easy-to-manage meal plans are fully customizable to your preferences, and they can be tailored for 2-4 people with up to 6 recipes per week.

What’s more, with a little bit of creativity, you can easily make a HelloFresh meal kit work when you’re eating alone—just split the ingredients to make a single meal or save your leftovers for tomorrow’s lunch!

Check out our easy meal kits here:


-Meat & Veggies: A meal plan designed for unfussy omnivores with the widest range of meat, fish, and seasonal produce. Enjoy all our recipes with this preference.
-Veggie: A meal kit with a huge range of seasonal veggies, legumes, seeds, and nuts. Everything you need to create vegetarian meals.
-Pescatarian: A meal plan that perfectly balances seafood and veggies to make the most delicious fish-based recipes.
-Family Friendly: The perfect meal plan for people of all ages, combining kid-tested meals and family favorites with easy recipes that everyone will love.
-Calories Smart: Keep tabs on your calorie intake with the delicious, dietician approved meal kits that are at or under 650 calories each.
-Quick & Easy: Fast, simple, and fresh meal plans that cut down on the prep, cooking, and cleanup every night!

—Easy Meal Management with the HelloFresh iOS App—


The HelloFresh app makes managing your weekly meal subscription simple. Just access your account on your iOS device to set your delivery day, swap out ingredients and recipes, or change the number of meals or the number of people you are feeding. Perfect whether you’re eating alone or cooking for the whole family!

—About HelloFresh—


HelloFresh is committed to sustainable eating, and each of our meal delivery kits helps you reduce food waste, lower your carbon footprint, and minimize packaging waste. In fact, we’ve been able to offset 100% of our carbon emissions.

Our meal boxes come with perfectly portioned ingredients, with less prep and more great food without the hassle. We source all our ingredients responsibly, and we’re constantly innovating to reduce plastic packaging and improve our sustainability goals.

For more information about our subscriptions, HelloFresh meal kits, or if you need help using the HelloFresh app, email us at iosappfeedback@hellofresh.com.
Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.

Find more information at:
https://www.hellofresh.com/

Learn more about our plans here:
https://www.hellofresh.com/plans
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners