94
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HMRC | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
42 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
56 Reports
56 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
22 Reports
22 Reports
User Feedback
28%
iOS
22 Reports
22 Reports
72%
Android
56 Reports
56 Reports
HMRC - Latest Quality Issues
Android
Apr 29, 2024
Every time I put gateway co de in it says its wrong
Android
Apr 30, 2024
To complicated
iOS
Apr 30, 2024
P
Has anyone heard from about their tax rebates iv just spent over a hour on the [phone] different occasions and the last one I spoke to someone they said they was putting me through to another team then hung up on me and didn't call me back…. Honestly nearly impossible to speak to someone it's unbearably frustrating. Funny how when you owe them money you have a few weeks to pay or it gets doubled, but when they owe money to you it's played around with till they can afford to pay you back
Android
May 1, 2024
slow, buggy unreliable keeps saying it's too busy
Android
May 2, 2024
app won't open
iOS
May 2, 2024
Constantly needs reinstalling
I would give this more stars as when it is working, I find it really useful. The problem is that it often just stops working and takes you as far as the pin screen and when you enter the pin it does nothing. It might be because its an update (in which case why not bring up a message) but even you update it you often have to reinstall and go through the whole process again. I have easily reinstalled this more than half a dozen times in the last few weeks.
iOS
May 3, 2024
Potential not yet attained
Ok if you are a uk citizen and have a residence in the uk it is potentially great. But very limited if you live and reside abroad, you can not fill in online tax returns via the app or the gov.uk website. You can not upload documents to the tax office either. And worse still the amount of cookies and data analysis is absolutely over the top. Over 50 it would appear even if you said no to tracking. Seems every document they send abroad has the message saying it is possible to file online then you try and get a notice at the end of filling not possible to submit. Seems you need to learn how to do it from Scandinavian systems. So much more efficient private and secure.
iOS
May 7, 2024
No person to person contact details!
I desperately need to correct a misdirected payment for my self assessment but there is no option to email or phone for direct person to person contact.
Android
May 7, 2024
Couldn't sign in because I couldn't get past the page for different ways to check my identity. It kept offering a list which included two forms of identity which I could provide but when I clicked "Continue" it went back to a page that only offered three forms of identity which I could only provide one item from and the thought of phoning a help line just makes me depressed. All I wanted to do was check if my tax code had changed, very frustrating.
HMRC - Product Description
The only app to access your personal tax details with HMRC. Take control of your finances and join over 700,000 people using the HMRC app every month. Download the HMRC app from the UK Government here. Use the HMRC app to: - check your next salary payment from your employer - check how much you owe on your Self Assessment and make a payment - check your next tax credit payments - find your tax code(s) - find out how much Income Tax you should pay - manage and renew your tax credits - access your Help to Save account - work out your take-home pay with the tax calculator - claim a refund if you’ve paid too much tax - check progress on forms you have sent to HMRC - read messages from HMRC You can use your Government Gateway account to sign in. If you don’t have one, registration is easy and fast. You will need your National Insurance number and birth date to start. Once you’re set-up, you can sign in quickly and securely using your face or fingerprint (depending on device support).
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