58
fair

Hotels.com: Travel Booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
58%
Android
763 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
560 Reports
User Feedback
42%
iOS
560 Reports
58%
Android
763 Reports
Hotels.com: Travel Booking - Latest Quality Issues
iOS
May 17, 2024
Can do better
Application in French but site in German! And all correspondence in German! It's a pain in the end, I'm going to use another selling platform, the choice and great.
iOS
May 17, 2024
Double charged
They charged me for 2 rooms even tho I only stayed in 1. And never gave me my Rufund back!
iOS
May 17, 2024
App not working
I've used this app for years for our traveling and the past few months I haven't been able to book anything through the app. It hasn't been working. Won't even let me search for our stays. I've been having to use other apps to book our stays.
Android
May 17, 2024
App crashes at startup on Android 14 beta 2.
Android
May 17, 2024
CAUTION! Incompetent, incapable of accounting, without proper English and German skills. Do not know the meaning of the words INVOICE and RECEIPT! NOT FOR REALLY FREQUENT TRAVELERS, ESPECIALLY IF IT'S FOR THE COMPANY! Customer service is even more inept!
Android
May 17, 2024
app not working no matter what I do. Will not accept any location
Android
May 17, 2024
App is not responding. Worked just fine the other day when I booked a room. Now I can get into the app. I even tried uninstalling and reinstalling it. Still unresponsive
Android
May 17, 2024
Help, the new "show us your human side" anti bot won't let me actually use the app anymore. Everytime i am successor the "show us you're human" it very briefly sends me to the app, and then almost immediately kicks me back to the "show us you're human" page in an endless cycle that renders the app effectively useless!
Android
May 18, 2024
They don't have hotels with the updated price including parking and other costs, there is no variety of hotels, I have to search on Google or TripAdvisor first lousy service
Hotels.com: Travel Booking - Product Description
Find and book your perfect somewhere with the Hotels.com app. 
 
GET REWARDED THROUGH OUR APP  
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of rewards and instant perks. One Key members earn our rewards currency, OneKeyCash™** across Hotels.com, Expedia, and Vrbo by booking eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra travel benefits at VIP Access properties.
 
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide. 
- Easily find and compare hotels, luxury resorts, B&Bs, vacation rentals, and more on our app.
- Whether you’re planning a short stay, last minute getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Filter by theme for different types of trips.
- See the hotel or vacation rental location on a map and read verified guest reviews.
- Save your favorite hotels, vacation rentals, resorts and more.
- Enjoy the flexibility of free cancellation on most hotels***.
 
FAST, EASY, & SECURE BOOKING ON OUR APP 
- It only takes a few taps to book your travel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
 
OUR APP IS YOUR PERFECT TRAVEL COMPANION 
- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your stay.
 
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details. 
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo. 
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. 

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
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