55
fair

Hotels.com: Travel Booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Hotels.com? Unlock additional insights
Android unitQ Score
Android User Feedback
58%
Android
784 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
579 Reports
User Feedback
42%
iOS
579 Reports
58%
Android
784 Reports
Hotels.com: Travel Booking - Latest Quality Issues
iOS
May 9, 2024
Used to be worth it but not now
The old rewards program was buy ten nights, get one free at the average rate of your bookings. I just had 16 rooms for 3 nights and earned $80 in credits. In the old system, I would have had 4 free nights. I'm just doing Hilton from now on. Not worth the effort.
Android
May 9, 2024
App a bit boring to access, but hotel prices are pretty good.
Android
May 9, 2024
It is a fraudulent application, be very careful that they can scam you how they promote some prices to me and the moment the reservation is concluded, others appear, additionally they asked me to enter a bank card mentioning that they would not make any charge that was only in order to guarantee the reservation and as soon as the reservation was concluded and they had already applied a charge, Their phones don't work and their chat sucks.
Android
May 9, 2024
Horrible support, spent way too long with a simple thing with horrible assistance. I'm using my last $ and after many many years will be sacking this going forward. Chats and emails sent randomly by auto mechanics would be more helpful and that's no slam on auto mechanics. Just wow
Android
May 10, 2024
Keeps asking me to prove I wasn't a bot
Android
May 10, 2024
unable to set language to English
Android
May 10, 2024
So hard to try & navigate this website!! Needing to redeem a membership offer, which should be simple but it isn't.
Android
May 10, 2024
I love using Hotels. Com. However, I use Priceline more. Due to the fact that Hotels. Com prices are significantly higher. It never use to be that way. Priceline use to be higher prices than Hotels. Com. Now it's the reverse. If Priceline hotel rate is around 130. Hotel. Com is around 170 to 190 then you still have to factor in taxes. Which again, seems to be higher with Hotels. Com than Priceline. Quite odd. I'd use Hotel. Com more. If they set their rates very comparable.
Android
May 10, 2024
I was really disappointed, from 10pm to 11:32pm he hasn't given me my room yet because of your application.
Hotels.com: Travel Booking - Product Description
Find and book your perfect somewhere with the Hotels.com app. 
 
GET REWARDED THROUGH OUR APP  
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of rewards and instant perks. One Key members earn our rewards currency, OneKeyCash™** across Hotels.com, Expedia, and Vrbo by booking eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra travel benefits at VIP Access properties.
 
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide. 
- Easily find and compare hotels, luxury resorts, B&Bs, vacation rentals, and more on our app.
- Whether you’re planning a short stay, last minute getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Filter by theme for different types of trips.
- See the hotel or vacation rental location on a map and read verified guest reviews.
- Save your favorite hotels, vacation rentals, resorts and more.
- Enjoy the flexibility of free cancellation on most hotels***.
 
FAST, EASY, & SECURE BOOKING ON OUR APP 
- It only takes a few taps to book your travel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
 
OUR APP IS YOUR PERFECT TRAVEL COMPANION 
- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your stay.
 
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details. 
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo. 
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. 

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
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