73
good

italki - Language Learning | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Education
Work at italki HK Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at italki HK Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
45%
Android
50 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
60 Reports
User Feedback
55%
iOS
60 Reports
45%
Android
50 Reports
italki - Language Learning - Latest Quality Issues
iOS
May 1, 2024
Customer support is nearly completely lacking
I've completed many lessons on the platform (80+) and the teachers are generally great. However if you try to get a response to an issue via their support channels, responses are near non-existent. I've sent several messages over their “real time chat” and haven't gotten a response other than “please confirm your ID” (which I did) but am still waiting…
Android
May 1, 2024
Do I need to pay for trial a lessons? How much I'll have to pay for two, tree, six months. I'm unable to understand. There is only showing amount. For how many months I have to pay, it haven't mentioned it clearly.
Android
May 1, 2024
Not intuitive, I've got a gift card with character '-' in the code, but text box for redeeming gift code does accept code without this character. So acctually the sent code needs to be changed by customer to work. Also the desktop app when on lesson, it disconnects me at least once from the video call
iOS
May 2, 2024
Fine
As a teaching platform this seems … fine. My teacher moved from Verbling so it must be preferable to teach from. And the instructors are great. (I learn two languages). The program itself pokes me constantly and asks irritating and condescending questions after a lesson, about the instructor's behavior. Not really a fan—but I'll keep using it because I've been learning with one of my 2 teachers for five years, so I will follow her here.
Android
May 3, 2024
TeacherS don't answer the questions on chat(
iOS
May 4, 2024
Buggy app and nonexistent customer service
The app crashes, especially after the recent update. The teacher and I recently had to resort to using Zoom (so why use this app?). When 20 minutes of a 30 minute lesson was wasted because of the app, I requested a refund from customer support, not wanting to penalize the teacher who also arrived on time. After two days we were told to "work it our ourselves" (meaing the teacher and I). What good is the platform if the teacher has to provide their own Zoom and any issues requiring refund or credits are not handled by the company? The response I got from my last app review was "so sorry, please contact customer support." which is laughable given that customer support is part of the problem. The refund for the bad session would be nice but instead I have to go to the credit card company and the BBB. How hard is it to just give good customer support?
Android
May 5, 2024
I've been using italki for several months now, and it works very well in general. The chat could be bit more organized - there's a lot of system messages for different kinds of things that sometimes seem unnecessary. You can disable most of them, though.
iOS
May 6, 2024
A non-refundable piece of software
You have to spend when you recharge, and you will never find a refund entrance. If you send an email to the official, the money will not be refunded to you. Proper fraud. Everyone went to the Industrial and Commercial Bureau to sue him
Android
May 10, 2024
They show one price per hour and just before the purchase is confirmed, the price increases almost 10% due to e.g. one processing fee. Why aren't you transparent!?
italki - Language Learning - Product Description
Start learning or keep improving your Spanish, English, French or any other language with private tutoring, thanks to qualified native teachers.

With italki, enjoy an immersive learning experience with native teachers, and learn Spanish, French or any other language by sharing a real and human connection with your teacher.

Do you want to learn a new language? Would you like to study English with a native teacher? You speak a bit of French and you’re not sure how to keep on learning? Language academies don’t fit your schedule? Download italki, register for free and learn Spanish, French, German, Italian, Japanese, Korean and more languages.

Customize the way you learn languages; connect with native teachers according to your interests, work experience, etc. In italki you’ll find qualified language teachers to learn the language you like best (English, German, French, Spanish, Italian, Japanese, Korean…).

Make the most of this opportunity to learn languages, practice your conversation skills, get to know new cultures and grow professionally. Aside from the italki’s community’s support, video call tutoring with native teachers is the best tool for you to learn a language.

italki, the app to learn languages with tutoring
More than 150 languages available with native teachers
- Spanish
- English
- French
- Japanese
- Korean
- German
… and much more!

◉ Language classes where and when you want
Do you want to make the most of your lunch break at work or your daily walk to learn Spanish? Choose the class duration (30, 45, 60 or 90 minutes) and adjust it to your schedule. Use italki Classroom, Skype, Zoom or another platform for your online language classes and start speaking the language you always wanted to learn, or practice the languages you want to get better at. 


◉ Master the language skills you need the most
italki's qualified teachers tailor their language classes to your current level (A1, A2, B1, B2, C1, C2). They will build every lesson based on your personal needs and weaknesses, to ensure you progress fast.
Choose a course that fits your priorities: conversation, business, grammar, creative writing, exam preparation… You have lots of options available for each language! 

◉ Pay as you go
Forget about paying a lot without knowing if you’ll be able to attend all the classes. With italki, you pay per class. You can also buy credits to spend them little by little or buy a package and save on the final price.
Educators set their own prices, from less than $10 for qualified teachers to less than $5 for tutors. You also have three classes for less than $5 each to try, so you can make sure it’s right for you!

◉ An immersive learning experience
Learn and exchange with native teachers who will teach you everything you need to know about the language and its culture, and with whom you can create a real human connection, far beyond mechanical language learning. Whether you want to learn Spanish, English, Japanese or any other language, progress quickly with a total immersion.

◉ Connect with thousands of native teachers
Find  Spanish, English, French, Japanese, German, Italian and Korean teachers, and teachers of many more languages. Choose your teacher according to their interests, specialization, or even their accent: British or American English, to learn English and any other language you need.
Some teachers use language-teaching materials in their tutoring classes, such as books, videos, cards, etc.

◉ The community goes beyond classes
Discover italki’s free community where you can ask questions, practice English, German, Spanish or any other language, and speak languages with other students so you learn together. Learn beyond your classes with language exchanges.
Invite your friends to join italki to study a language, and earn $10 every time one of them spends their first $20. They will also earn $5 for adding you as their referrer.

Study online, learn languages with native tutors in italki and expand your world.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners