32
poor
Jack in the Box® Order App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
21 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
104 Reports
104 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
24 Reports
24 Reports
User Feedback
19%
iOS
24 Reports
24 Reports
81%
Android
104 Reports
104 Reports
Jack in the Box® Order App - Latest Quality Issues
Android
May 7, 2024
So you advertise that you take EBT, but because I use EBT it doesn't allow me to take advantage of my online rewards and have to pay at the counter, so I'm not able to take advantage of the online deals. No bueno. When you fix that ill return
Android
May 8, 2024
Absolutely baloney. Worked fine until this last month, now won't recognize any payment information.
Android
May 8, 2024
This app would be a five star but you can't redeem your rewards or deals in the restaurant and sometimes when I try to order with an reward it won't allow to use the reward. Fix these 2 and it might be a REALLY good app.
Android
May 8, 2024
This app hasn't worked for several months now at least. Blank screen whenever I fire it up, despite being fully updated. So lame, I like your food but I won't go without your deals, and your "fast food service" is so slow you don't need more reasons for a customer not to choose you.
Android
May 8, 2024
This app and the website are garbage. It's literally impossible to log in. It just loads indefinitely when you do.
Android
May 8, 2024
This by far is the worst app to use out of all the competitors. Not just offers but ui and feature set. You have to actually search for location. You have to order and pay through the app. Point earning is slow. Change order? Good luck. It was the worst app design I have seen on a long time. You can tell it was just thrown together and outsourced. Did I mention it is horrible?
Android
May 9, 2024
App was good, recently it is not allowing me to use points in the app. Or even just the special offers in the app. (Needs fixing)
Android
May 9, 2024
Was working fine before, but now it won't let me order anymore.
Android
May 9, 2024
Build lots of points from purchases but CANNOT CASH IN THE POINTS!!! No one to help or explain how to use the points, however its certainly easy to purchase MORE food and get more points! BS! NOT user friendly!!!
Jack in the Box® Order App - Product Description
The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone. App Features: · Order food for pick-up or delivery through the app · Browse the all food, all day Jack in the Box menu · Find your nearest Jack location · Earn points, and redeem rewards with The Jack Pack loyalty program · Special mobile app-only Offers, Deals and App Exclusives · Enable push notifications and never miss a great deal · App will read your mind and tell you what you want – just kidding! Or are we…* *We are. For now.
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