63
fair
Jimmy John’s Sandwiches | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
126 Reports
126 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
50 Reports
50 Reports
User Feedback
28%
iOS
50 Reports
50 Reports
72%
Android
126 Reports
126 Reports
Jimmy John’s Sandwiches - Latest Quality Issues
iOS
May 5, 2024
No control over notifications
Deleting this defective app with notifications settings and broken Apple Pay implementation.
Android
May 5, 2024
First time using the app and it was horrible experience. After waiting 1 full hour lost my patience.
iOS
May 6, 2024
Very few actual rewards
So the app is fine and ordering works how you'd expect a food app to work in the year 2024. But you're getting this app for rewards because Jimmy Johns is freaky fast anyway. It's no quicker to order ahead than it is to just drive up. You'll go 10 times and earn a bag of chips or pickle. Once you go a million times you get a $5 original. Which expires in a matter of days. I can't even use mine due to the nature of my work. Don't waste your time. Rewards are a joke
iOS
May 6, 2024
Buggy
Trying to apply promotions, $5 original, today, even after adding the sandwich I kept getting a notification that I needed to add the applicable item. 🙄 tried it again. Same thing. Lost out on the $5 promo, and no way to contact JJ from the app. ADD a way to contact you guys to report bugs!!
iOS
May 6, 2024
Tip is mandatory for good sandwich
My last 3 sandwiches were hard and dry. My jaws were ended with pain completing the sandwich out of hunger. What I think is if tip is given, then they will make soft and moist sandwich which is why people like Jimmy John's. Tip is not mandatory and is complimentary, but seems lke JJ's think tip is must otherwise suffer. I can't give tips every single time.
iOS
May 7, 2024
app stinks
app is not user friendly for ordering.
iOS
May 8, 2024
Please bring back Kickin Ranch!
I haven't been back after trying your new jalapeño ranch. Doesn't even compare to the Kickin ranch. Please bring back Kickin Ranch!
Android
May 9, 2024
Does not let you complete your order. I get message "We are currently unable to take your order. Please check your payment information and try again.". I know I have money in my account on my debit card and credit available on credit cards, so I don't understand the issue here.
Android
May 10, 2024
I haven't been able to place an order on this app for years. I redownloaded it, hoping it may have been updated, but no... There's no clear place to contact support about any in-app issues from what I can see, and the app will not accept any payment, even cash. I've even had other people try (to make sure it wasn't just me) and they can't either. I've lost so many rewards/offers over the years and wish I could have used them :'( pleeeease fix this!!! I want JJ's soooo much :(
Jimmy John’s Sandwiches - Product Description
Order a Freaky Fast! Freaky Fresh!® sandwich with the Jimmy John’s® app. Order for contactless delivery, or pay ahead and pick up from your local store. Freaky Fast Rewards® members can earn and redeem exclusive rewards at participating locations. Terms and conditions apply. Plus, track your order and receive notifications when it’s out for delivery or ready for pick up. Sign in, find a location near you, place an order and enjoy the Sandwich of Sandwiches! Features: — Order delivery or pickup from your iPhone, iPad or iPod touch — Order Catering — Find your nearest Jimmy John’s — Use a recent delivery address or pick up location — Customize your sandwich — Save your favorite orders to My Faves for quick reordering — Check out our menu — Accepts Apple Pay
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