63
fair

John Lewis & Partners | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Shopping
Work at John Lewis Partnership? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at John Lewis Partnership? Unlock additional insights
Android unitQ Score
Android User Feedback
61%
Android
66 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
43 Reports
User Feedback
39%
iOS
43 Reports
61%
Android
66 Reports
John Lewis & Partners - Latest Quality Issues
Android
May 5, 2024
App is just hanging on multiple devices. All running latest version.
iOS
May 5, 2024
Golden Ticket
Impossible to scratch ticket on line to reveal any win 🥴
Android
May 5, 2024
Very slow.
iOS
May 6, 2024
Can’t get the clarins offer ….(again)
Last went wrong trying to apply FEED charity and bag offer . Now 80CLARINS cannot be applied to my bag even though there is £110 worth of Clarins in it . I'll just go to Deb's or Boots …it's easier !
iOS
May 6, 2024
Recent order
I ordered 4 items but the order shows only two
iOS
May 6, 2024
Mrs C Walker
Had alot of problems paying for my order tonight. Only had one option to verify my purchase; using the JL Partnership App which I didn't have. Then had to download it to complete the verification but wouldn't accept it. Tried loads so ended up having to use another payment option to complete my order as would have run out of time to get money off which ended tonight. Appreciate you need to protect customers but at least give them alternative options like my usual card reader or mobile text. Now will have to phone JL tomorrow as wanted to use JL card to get points.
Android
May 7, 2024
Woeful This app offers the facility to "check in store stock" , only the stock figures are not accurate. Went to the Reading store today to buy an item that was showing 2 in stock, actually only the display item was in stock, and the box was lost. Nobody on the floor to ask either. If you're going to show stock make sure it is correct, 1hr and a half wasted time, shan't trust the app again
Android
May 7, 2024
Unstable app...go into app and always just whirring..have to delete and reinstall
iOS
May 8, 2024
Slow
Placing orders very slow. Had to keep on refreshing page. After 3 attempts my order was eventually placed.
John Lewis & Partners - Product Description
The John Lewis experience at your fingertips. Shop new homeware, the latest fashion trends, beauty bestsellers, our favourite gifts and more. 

New to John Lewis?
Create an account via the app and begin using our Wish List feature to save your favourite products.  From house moves to gifting, prepare for all life's moments by browsing our extensive catalogue.

New to My John Lewis membership?
Become a My John Lewis member to access exclusive product launches, rewards and competitions alongside saving your in-store receipts to your account - all via our John Lewis app. 

Already a My John Lewis member?
Sign into your My John Lewis account to access your digital membership card as well as personalised app exclusive rewards and member benefits every month. 

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EFFORTLESS SHOPPING
• Search and browse over 300,000 products; from clothes, electronics, home furnishings and beauty.
• Using our Augmented Reality (AR) feature you can:
        • Try on your favourite lipstick and experiment with shades before you buy
        • View a collection of sofas, TVs and Christmas Trees in your home
• Share your favourite products with friends and family via a Shared Wish List
• Turn on notifications to be the first to hear about the latest promotions and seasonal activity
• Add products to your basket and order in just a few taps
• Track your orders and retain online and in-store receipts for easy returns

MORE FROM OUR STORES
• Scan product barcodes to view detailed product information, ratings and reviews as well as similar items
• Check availability and reserve stock in any of our stores nationwide
• Click and collect from John Lewis, Waitrose and hundreds of other locations 

OUR EXTENSIVE RANGE INCLUDES:
• Home & Garden 
  - Find all your home essentials
  - Explore our selection of garden furniture
  - Refresh your homeware 
• Furniture & Lights 
  - Home furniture for all rooms, including sofas, armchairs, dining and home office
  - Lighting that encompasses both modern and traditional styles
  - Beds ranging from Single to Super King size
• Electricals 
  - TVs from the most renowned brands
  - Speakers that include both portable and fixed styles
  - Headphones that are wireless and have noise-cancelling features 
  - Home appliances  
  - All the latest iPhone and iPad Models
• Women 
  - Womenswear from a selection of fashionable brands
  - Dresses for all occasions
  - Designer handbags
  - Jumpsuits that are perfect for partywear and summer holidays
  - Women's shoes which cover everything from sandals to slippers
• Men 
  - Menswear including all the latest in men’s fashion
  - Mens clothing designed for the debonair gent
  - Suits that are perfect for every smart occasion
• Beauty 
  - Beauty products that include all your necessities
  - Find all the very latest makeup and skincare products from trusted brands
  - Pick up your favourite scents from our perfume and aftershaves offerings
• Baby & Child 
  - A wide selection of toys to keep children entertained
  - Baby and kids clothes from reputable brands 
• Sport & Leisure 
  - Mens sports clothing
  - Women's sports clothing
  - Sports equipment
• Gifts 
  - Gifts for him that make for ideal birthday and anniversary presents
  - Gifts for her that include jewellery and her favourite fragrances
  - Gifts for kids that include games, toys and clothing

To help us bring you the best shopping experience, we would love to hear from you. You can provide us feedback via the Account tab.

When you download the John Lewis app, we process your data in accordance with our Privacy Notice. For more information on this, please visit www.johnlewis.com or you can also access the privacy notice within your John Lewis app.
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