64
fair

Kaiser Permanente | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
122 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
34 Reports
User Feedback
22%
iOS
34 Reports
78%
Android
122 Reports
Kaiser Permanente - Latest Quality Issues
iOS
May 9, 2024
Why it does not work on iPad 12.9?
The app is not working on iPad 12.9, every time I try opening it, it closes right away. I have tried uninstalling and nothing. Any recommendations?
Android
May 9, 2024
Very bad, the truth is that before my clinic sent me to do the mammogram in Oakland and I was very well attended and I didn't pay anything, now that I pay they treated me very badly, they didn't put a translator and the worst thing is that they didn't give me a gown in front of it, I had to take off my clothes and right there they did the exam, that's not good care, it's terrible care,
Android
May 9, 2024
App can take a while to load. Overall satisfactory.
Android
May 9, 2024
It never loads the information of the test results, I always have to use the computer to be able to see them.
iOS
May 9, 2024
Buggy app but overall useful
New to the Kaiser network and I have to say this app is better than some of them but I still run into issues. Several times have had the app say there are no appointments with my doctor available, but I call and it turns out there are plenty. I think the most annoying thing is the notification bubble does not go away on the app even if I have addressed all items. It will randomly disappear after like 2 weeks. Nothing I can do. Have already uninstalled and reinstalled. If there is a notification of something I need to attend to, it isn't well shown on any of the tabs. Needs an overhaul and a speed increase as well.
Android
May 10, 2024
I don't know what's going on, it doesn't open to see test or lab results, and it's important that you solve this problem, thank you
Android
May 10, 2024
awful, not user-friendly. Especially considering I pay $500 a month in insurance.
Android
May 10, 2024
Definitely some usability issues here like pages loading with no visual indicator, or errors that force you to close and reopen the app (then it works). Just buggy on Androids.
Android
May 11, 2024
Not live enough
Kaiser Permanente - Product Description
Whether you're at home or on the go, the Kaiser Permanente app gives you a simple, secure way to manage your health — all in one place. 

Live in Washington (outside of Vancouver/Longview)? Download the Kaiser Permanente Washington app instead. 

With the Kaiser Permanente app, you can easily:
•	Email your doctor’s office or Member Services with nonurgent questions
•	Schedule, view, and cancel routine appointments and see information about past visits
•	Fill or refill most prescriptions, check the status of a prescription order, and see a list of all your medications
•	View your medical history, including allergies and immunizations, ongoing health conditions, and most lab test results
•	Choose a doctor by browsing our online doctor profiles 
•	Find facilities and pharmacies near you
•	Get care in a way that works for you — online, by phone, or in person
•	Access your digital membership card to check in for appointments, pick up prescriptions, and more
•	Get personalized reminders and health information as soon as they’re available

Allows users to integrate with the Apple Health app to:
• Enter information about their health (e.g., glucose readings), so that it can be shared with their care team
• View information about their health (e.g., glucose readings)

To get started, download the app and sign in with your kp.org account. If you haven’t registered yet, you can also create your online account in the app.
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