73
good
KAYAK: Flights, Hotels & Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
130 Reports
130 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
24 Reports
24 Reports
User Feedback
16%
iOS
24 Reports
24 Reports
84%
Android
130 Reports
130 Reports
KAYAK: Flights, Hotels & Cars - Latest Quality Issues
Android
May 7, 2024
Predatory pricing. BEWARE!. Search for int'l travel ticket, the Emirates ticket was priced at $1032. During the purchase process, the price jumped to $1055. I picked Kayak for purchase off of the 3 choices. Next, a dialog popped up, noting that UNDERPRICER price increase to $1105. I proceeded with the purchase regardless. While Kayak said “FREE cancellation” as a benefit before the purchase, under UNDERPRICER terms mailed to me after the booking, it noted $50 cancellation fees. Kayak sucks!
Android
May 7, 2024
Blocked access: the request for this application is invalid This comes up when I try to sync with my Gmail email
iOS
May 8, 2024
Price difference
At the time we could see the cheapest prices for the following days. Unfortunately, this is no longer the case.
Android
May 8, 2024
Unwieldy
Android
May 8, 2024
Kayak's partners often cheat app users with prices. They offer one price, charge another, and you find out when they've already charged. Apart from that, purchases are automatically deferred to 24 installments, as if they were a business that was not affiliated with the national trade. The customer service is very bad, even though I sent the screenshots with the prices offered and the overcharging afterwards, they didn't care. And they don't fix aftershocks.
Android
May 9, 2024
I can't tap the "Continue with Google" or even the "Continue with Email" Login Buttons even at first start-up. How do I even register if the buttons are unpressible... I've tried with 2 different phones too.
iOS
May 9, 2024
Always redirects to webpage!
So, what's the point of having an app when it always thinks you're a bot and redirects you to a security check and then to the website where you have to enter your search again from the start? I use a vpn, because I frequently travel and use wifi that I consider to be unsecure. I think this is why the app always thinks I am a bot. (This is my presumption.) But if I always get redirected to a bot check and then the website, what good is having this crappy app? Come on, Kayak! You can do better than this!
Android
May 10, 2024
Why is sun country no longer on this app? Between SC and southwest not being an option. Then there's no point to use it anymore if I'm gonna have to check other apps anyway
Android
May 10, 2024
Scammers are used as "legitimate travel partners". I booked a flight through Kayak, but a "travel partner" called Underpricer actually fulfilled my order. They called, emailed, and texted me to pay $60 for seats that I was able to select for FREE on the airline's website. Underpricer claimed I could not do this. Underpricer also tried to sell me other nonsense services. I sent all the correspondence to Kayak customer service and they told me this isn't their problem. Don't buy with Kayak.
KAYAK: Flights, Hotels & Cars - Product Description
KAYAK searches hundreds of travel sites at once to find exactly what you need for your trip, from cheap flights to great hotel deals and car rentals. Nonstop flight leaving at 9am? Sure. Pet-friendly vacation rental near the slopes? Yup. SUV rental for under $50/day? We're on it. Because we're travelers too and know that every trip is worth planning. BOOK FLEXIBLY Easily search, filter and sort your options to find the right travel offers for you - whether it's flights you can change with no fees, hotels, vacation rentals and car rentals with free cancellation, the cheapest deal, or the most comfortable seat. SAVE MONEY Get mobile-only rates and Private Deals on the app. Set Price Alerts to find out when prices drop, and use Explore to discover new destinations within your budget. EVERYTHING IN ONE PLACE This is more than just a travel app. Our Trips tool keeps your plans in order. Get alerts for flight and gate changes, access boarding pass on and offline and plan out and share your itinerary, all from one place. Use Guides to create, collect and share daily itineraries, tips and impressions along the way. COMPARE FLIGHT DEALS FROM 900+ SITES • Take the stress out of trip planning. Find flexible flight offers with no change fees. • Search with flexible dates up to +/- 3 days to see when's the best time to fly. • Filter options based on stops, airlines, departure times, cancellation policies, amenities & more. • Save your preferences to see your favorite airlines and hotels first (and skip ones you don't like). • Book at the right time. Price Forecast lets you know whether you should wait or book now. • We'll even show you Hacker Fares which pair together two one-way tickets for a round-trip flight (and save you $$). FIND A RENTAL CAR THAT FITS YOUR TRIP • Search from over 70,000 locations to find the perfect car rental for your trip. • Filter your rental car search by vehicle type including hybrids and electric vehicles, offers with unlimited mileage, enhanced cleaning and much more. • Risk-free booking: Find car rentals with a free cancellation policy so if plans change, you can easily rebook. HOTELS, VACATION RENTALS AND UNIQUE STAYS FROM THOUSANDS OF SITES • Compare all sorts of accommodation, from five-star resorts to holiday homes and boutique hotels. • Looking for a staycation? Uncover deals on amazing places to visit right here in the USA. • Stay flexible by easily filtering for hotel deals and vacation rentals with free cancellation. • Unlock Private Deals and exclusive mobile-only rates for even more savings. EXPLORE: Discover new destinations on your budget • Whether you have $300 or $3,000 to spend, Explore lets you set a budget and shows you where in the world you can go. TRIPS: All your travel plans in one place. • Keep all your plans organized in one travel app, regardless of where you booked. • Forward your booking confirmation emails to trips@kayak.com or sync your Gmail or Outlook account. • Use our Flight Tracker to stay up-to-date on any flight's progress, with real-time status updates, gate change & baggage claim notifications. • Check your Trip Stats to see how far you traveled, your top cities, and how many times you've been around the world. • Your traveler data is safe and secure - meaning you never have to re-enter your booking and credit card info. • Share your vacation plans with family & friends. • No signal, no problem. View your itinerary and notes with no internet connection. MEASURE YOUR BAG • AR measuring tool lets you know if your carry-on bag complies with the policy of the airline you're flying with. PRICE ALERTS: Never miss a deal • Let us do the searching for you. Create a Price Alert and we’ll notify you when the price drops. Download the KAYAK travel app now and get ready for your next travel adventure!
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