Quality degradation at Keeper Tax  
Users report higher volume of Quality Issues than usual
64
fair

Keeper Tax | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
21%
Android
25 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
96 Reports
User Feedback
79%
iOS
96 Reports
21%
Android
25 Reports
Keeper Tax - Latest Quality Issues
Android
Apr 17, 2024
!!DO NOT USE!!I originally signed up for the 7day free trial. You guys made it to where you can't actually file if you have the 7day trial. So I go to the screen after trying to submit the taxes, and it says $192 yearly with "$16/mo" highlighted in green. I guess to trick people into thinking you are subscribed to the $16 a month plan. Now, when I try to cancel the subscription plan, you magically have a $22/mo plan....even with the $22/mo plan. People still can't submit taxes with the $22/mo
iOS
Apr 19, 2024
Cancelled and still had money taken
I cancelled my subscription before the free trial was over (not even a full 24 hours) and they still took almost $200 out. I couldn't find where to contact anyone so I tried to get my bank to dispute it and I don't think anything was able to be done. I'm now out $192 that I couldn't afford to give to begin with. Worst part is, the app wasn't useful for me AT ALL and that's why I cancelled.
Android
Apr 19, 2024
Accidentally linked an account twice. Removed the duplicate account, and all of the duplicate transactions remained on my balance sheet! Completely ruined my workflow as i had to sort through everything. They said i had to manually delete all duplicate transactions
iOS
Apr 19, 2024
SCAM
They have no customer service. You have to wait three hours or more for reply. If you pay for the premium service, you will not be able to file past taxes.
iOS
Apr 21, 2024
Illegal service charge
I never signed up and they used my CC to charge me. Illegal!!
iOS
Apr 24, 2024
Worthless
They incorrectly categorize a bunch of things and they charged me $192 for a service I didn't even use
Android
Apr 30, 2024
The Keeper Tax app is a rip-off. After following the steps provided by the app to file my taxes, I was told that I owed the IRS over $2000 dollars. I knew this was incorrect, because I have never owed that much before and I had previously made more money. So, I had my taxes done by a professional and I only owed $302, plus I received a state tax refund. I asked for a full refund from Keeper Tax and was refunded $20. DO NOT USE THIS APP! You will come out cheaper, if you use a professional.
iOS
May 1, 2024
Doesn’t work well
Tried filing my taxes on w with them I ended up using another service…
Android
May 6, 2024
This made my taxes very easy they did try to charge me for another year recently when they were supposed to notify me about the subscription, but I did get the money back... otherwise I'd give em a 5 star, but if I didn't get the money back it would have been a 1 or 2 star... Set a reminder for ur subscription
Keeper Tax - Product Description
Keeper Tax helps people with 1099 income discover their tax write-offs. 

● For contractors & solopreneurs

● Automatically links to your cards or bank

● Smart notifications keep you on track

● Also scans your past expenses

● Bank level security

● At tax time, file directly through us

Whether you're a small business owner, self-employed digital freelancer, or independent contractor - you'll get matched with a professional bookkeeper that knows your line of work and finds you write-offs most people miss.

Linking a card or bank is as easy as logging in online. We use SSL 256-bit encryption to protect your data.

Once you link card or bank, your bookkeeper texts you once per day with a list of potential write-offs - all you have to do is reply.

If you hadn't been tracking your receipts earlier this year (even last year!), we can still scan you card and bank statements for tax deductible expenses.

Keeper Tax is secured using SSL 256-bit encryption—the same security protocol that banks use - to ensure that your sensitive personal information is fully encrypted and securely stored. Keeper Tax does not store your online banking credentials, and we do not sell your information to anyone.


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CATCH EASY-TO-MISS TAX WRITE-OFFS:

● Gas fill ups
● Phone bills
● Work supplies
● Home office expenses
● Meals with clients
● Education expenses
● Car maintenance
● Advertising expenses
● Website hosting fees
● Business travel
● Conference fees
● Contractor expenses
● Parking fees
● Licensing expenses
● Bank fees



SUBSCRIPTION BENEFITS

• An assigned bookkeeper will text you when they find write-offs
• Review your write-offs in the app

TERMS OF USE: https://www.keepertax.com/terms

PRIVACY POLICY: https://www.keepertax.com/privacy
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