55
fair
KeyBank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-28 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
74 Reports
74 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
19 Reports
19 Reports
User Feedback
20%
iOS
19 Reports
19 Reports
80%
Android
74 Reports
74 Reports
KeyBank Mobile Banking - Latest Quality Issues
iOS
May 6, 2024
Bobby
I have to delete this app then reinstall it at least twice a week because for whatever reason it just stops working. I tap the app and I get a black/grey colored screen.
iOS
May 7, 2024
Buggy
If the app is already running, and I go too long without using it, when I start it again it just sits at a gray screen. Half the time I need to force quit the app and start it fresh to get in.
Android
May 7, 2024
Why did I open these accounts. Biggest mistake
Android
May 7, 2024
It seems like it barely works always something wrong with the system maybe works like once or twice.
Android
May 8, 2024
Terrible app it's always being updated and can't use it. Very annoying since I can't transfer money around.
iOS
May 8, 2024
System maintenance takes hours!!!
Literally going on 3 hours and it's still under maintenance
iOS
May 8, 2024
The app stopped working
I have no login screen (5-8-24)
Android
May 8, 2024
Had keybank for years. App does not open...and trying to find a browser that works, as currently ZERO browsers work to open up/access my Key account. Pretty bad all around :(
Android
May 9, 2024
Face id doesn't work with Android.
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners