Quality degradation at Lemonade Insurance  
Users report higher volume of Quality Issues than usual
44
poor

Lemonade Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
97 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
28 Reports
User Feedback
22%
iOS
28 Reports
78%
Android
97 Reports
Lemonade Insurance - Latest Quality Issues
iOS
May 6, 2024
Just an AI Chatbot
This app does not have the ability to keep your pet's claims organized. Every “person” you interact with in this app is a chatbot and you never get real assistance.
Android
May 7, 2024
Switched from Metro to lemonade, and this app is terrible! It's missing all the key features that I love from the metro app! It has no GPS tracking to see the trips that I have made, where my car is parked, and how many miles each car drove since I have two policies. Doesn't give you a diagnosis on your car if something is wrong with your car. Ughh I hate this app! Lemonade, please update your app to Metromile!!!
Android
May 7, 2024
This company is FRAUD they will rob you blind they will take your money for your yearly payment for your renters insurance and when it ccomes to you having damage they will refuse to pay your damages
iOS
May 8, 2024
Can’t access
I need to pay my metro mile bill and you now own Metromile! I can't get e mail you need to text me for access info.. need to call and talk to get it set up! New bank card.., How do I pay my bill?!
Android
May 8, 2024
This is... Terrible. Abjectly terrible. The app is useless. Text chat with an AI is not a useful app. What do I want from an app? List of my policies, billing and policy history, policy options, and since I'm from MetroMile, trip history and diagnostic readouts for my car. So I'm wondering why you're discontinuing a very useful app in favor of this train wreck of a user experience. This is aside from my rate increasing by 50%
iOS
May 8, 2024
Obnoxious Authenticstion
The only thing I ever do in this app is sign back in. The communications are excessive. Text and email every time. Just send me one push notification and then let me sign in with a username and password. I hate waiting on SMS/email to come through with a one time code. My entire experience with Lemonade is this single point of frustration. At the very least let me opt out of one of the contact methods.
iOS
May 8, 2024
Cheap, but cancelling coverage without cause
Lemonade has been a cheap alternative for the past few years, but they're now arbitrarily cancelling policies to limit exposure. Recommend avoiding for CA customers. Also difficult to interact with an actual human for customer service issues.
Android
May 9, 2024
You used to be able to see how much you owed up to the day, now it's gone? No reason or heads up. Possibly looking to get a larger payment out of you when you can't see how much you've driven already. Scammy!
Android
May 10, 2024
Lemonade bought Metromile and has ruined the experience. The metromile app displayed individual journeys so I could confirm and trust my per-mile rate. It was a great app. Now I get this app which only shows a monthly total. Their chatbot can barely answer any of my questions. The app is constantly trying to upsell my on other forms of insurance rather than provide good service for the car insurance I actually use. It's a barebones app and I miss Metromile.
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!”

SOME QUICK LEMONADE STATS

• Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life.

• Financial rating of “A” exceptional

• 90 secs to get a policy through our app

• Super fast and easy to use

• Reinsured by the most trusted names on the planet




WHY LEMONADE FOR INSURANCE

• No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are

• Bundle and save! We’ll automatically apply your bundle discount to any combination of our products

• Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions.

• Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.


HOW LEMONADE IS DIFFERENT
• Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone.
• Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs.
• Adjustable coverage: For your home, car, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go.

LET’S MAKE LEMONADE!
Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI.

Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI.

Car insurance is available in IL, OH, TN, and TX with more states coming soon!

Pet health insurance is available in AL, AR, AZ, CA, DC, FL, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI.

Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY.



WANNA BE FRIENDS?
• facebook.com/lemonade
• twitter/lemonade_inc
• instagram.com/lemonade_inc
• instagram.com/lemonade_pet
• youtube.com/lemonade_Inc



YOU'RE INSURED BY LEMONADE:
• Get questions answered by our team online or over the phone
• Download and share proof of property and home insurance on your mobile phone
• Adjust and update your policy for your home insurance coverage whenever and wherever
• Protect your favorite items, at home and away



THE LEGAL STUFF
Terms of Service: lemonade.com/terms-of-service
Privacy Policy: lemonade.com/privacy-policy
Legal Stuff on Lemonade: lemonade.com/legal-stuff

Cheers for reading all 3,402 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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