Quality degradation at LifeLock Identity  
Users report higher volume of Quality Issues than usual
75
good

LifeLock Identity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
80%
Android
203 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
50 Reports
User Feedback
20%
iOS
50 Reports
80%
Android
203 Reports
LifeLock Identity - Latest Quality Issues
iOS
May 8, 2024
LifeLock failed
Someone was able to take out a Progressive auto insurance using my information through a third party.
iOS
May 9, 2024
Worst app
Impossible to easily manage accounts, everything requires a paid upgrade even though I thought I purchased the highest level of security, no ability to manage and monitor people and family members, security just takes you to outside sites to signup for their tools, customer service is rude and unhelpful, there are multiple apps for their multiple services, no account details so not sure which family member is protected, can't manage or have more than 1 family member on account, lifelock is completely separate so Norton will refuse to help if you have any basic questions, no chat feature on lifelock, hold times are impossibly long. Total disaster and blind way of ensuring security. Should have just signed with each credit bureau and monitored my family security that way. As of now not even sure what I just paid hundreds of dollars for and which family member is on account and being monitored. Not recommended.
iOS
May 9, 2024
Ready to cancel
Don't waste my time. How many times are you going to send me a push notification that doesn't even exist either your app doesn't work or you're trying to increase engagement with your app if it continues I'm not only deleting the app but canceling my subscription.
Android
May 10, 2024
Update this app in Romanian because I don't understand anything. After the update I also change my review
Android
May 10, 2024
Lifelock is great, however the app is horrible. It never keeps my biometric login up. I always have to login online then go back to biometrics. The app is always booting me out. I would definitely recommend you just go through the internet and not use the app.
Android
May 10, 2024
Even if you select an account when signing in, you will not be able to enter. Even though the fee is automatically debited from the card, I can't confirm whether it is functioning as a security or if there is a problem. The fact that you can't cancel your subscription is no longer a fraud.
Android
May 10, 2024
I have had 2 email addresses compromised on the dark web and didn't receive any notification from Norton. I found out about the incidents after my credit bureau notified me. I have taken out loans, and yet no notification from Norton. This is the absolute end of the road for me and Norton! I pay good money for their convincing commercials, but no more!!
Android
May 10, 2024
Enjoying the app. Feels like lifelock is my big brother watching my back for any financial or dark web nonsense. Only criticism so far is credit score on app is not 100% accurate. Score seems to reflect much higher than what my creditors show.
Android
May 10, 2024
Norton Password does not work
LifeLock Identity - Product Description
With so much of your personal information online, it’s dangerously easy for someone to steal your identity. Download LifeLock now and enroll right from the app. We’re here to help 24/7.

LifeLock makes it easy to help protect yourself against identity theft, financial fraud, and more.

We detect and alert you to possible threats, and if you think your identity may have been stolen, we work to fix it. All plans have our Million Dollar Protection Package††† that includes up to $3 million coverage in our most comprehensive plan†††. Why LifeLock Identity?

•	Over a third of identity theft victims suffered multiple types of identity theft.* 
•	Over 29 billion dollars were stolen from identity theft victims in 2022.** 

LifeLock helps you manage your personal information securely on-the-go. 

Receive customized alerts for bank account activity, credit card opens, new account applications, and more. Help protect against identity theft and take action to protect your info right from the palm of your hand. Millions of customers trust us to help protect their identities. Here's what features you’ll find on iOS:

• ONE IDENTITY APP:
Access multiple identity protections quickly in one place. See identity reports and freeze your most sensitive information with the tap of a finger.

• CREDIT FRAUD PROTECTION
Access your credit report(s) and score(s)1 monthly or daily in LifeLock Ultimate Plus

• ALERTS†
Alerts to threats like banking, loan, and credit card applications in your name.

• IDENTITY LOCK
Proactively lock out thieves from your TransUnion account or taking out Payday loans in your name‡

• SOCIAL MEDIA MONITORING
Your Facebook, Instagram, Snapchat, TikTok, Twitter, Linkedin and YouTube channels, are monitored for takeovers and inappropriate content‡‡.

• IDENTITY RESTORATION
If you become a victim of identity theft, a dedicated, U.S.-based Identity Restoration Specialist will work to fix it.‡

• REIMBURSEMENT
If you become a victim of ID theft, you have up to $1M reimbursement for stolen funds up to your plan limits.

No one can prevent all identity theft or cybercrime.

1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.

2 Credit features require setup, identity verification and sufficient credit history by TransUnion and/or Equifax. Credit monitoring features may take several days to activate after enrollment. 

† We do not monitor all transactions at all businesses.

††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

‡ Locking or unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled.

‡‡ Our service may not identify all cyberbullying, explicit content, or hate speech.

* Based on an online survey of 5,004 U.S. adults (including 1,171 U.S. adults who have ever experienced ID theft) conducted by The Harris Poll on behalf of Norton™ LifeLock™, January 2023.

** Based on an online survey of 505 U.S. adults who experienced ID theft in 2022, conducted for Norton™ LifeLock™ by The Harris Poll, January 2023.
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