62
fair

Marcus by Goldman Sachs® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
79 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
32 Reports
User Feedback
29%
iOS
32 Reports
71%
Android
79 Reports
Marcus by Goldman Sachs® - Latest Quality Issues
iOS
Apr 29, 2024
It’s not an app
It's just a snake circling an M logo, after asking for a “secret word.” Probably for identity theft. Constant popup saying “Thanks for your interest in Marcus” “Contact us” doesn't work. Face ID doesn't work. It changed my last name, I can't use this with my last name incorrect. Update: Developer thinks I'm their secretary. Developer doesn't care about the app. Double entries in Personal Capital, negatives are positive, last name is still incorrect. “Meet Marcus insights” blocks app. Update: Developer thinks I'm their secretary. Update: “Meet Marcus insights” still blocks app a month later. Unusable. “You must confirm or update your contact information”
iOS
Apr 29, 2024
unable to transfer money after hours
The app is slow and didn't allow me to make transfers outside of business hours
Android
Apr 29, 2024
Open app and keeps saying it needs updating...even after update.
Android
Apr 30, 2024
Very buggy always lagging and not keeping settings enabled such as biometrics.
iOS
May 1, 2024
System crashes
Trying to change the date for my payment and the app closes! Also the most difficult credit card company I have ever dealt with!
iOS
May 6, 2024
Garbage
This the only finance app I have that forgets my login every single time I open the app. So annoying.
iOS
May 7, 2024
App crashes
App has been crashing a lot lately
iOS
May 8, 2024
They can’t fix crashes since the last 2 years
After using this app for over 3 years, I'm compelled to switch due to persistent technical issues. Despite the app's potential, it has been plagued with crashes and freezes for the last 2 years. The lack of resolution on these recurring problems has significantly impacted its usability. It's disappointing that these critical issues have persisted unresolved for an extended period, forcing me to look for alternatives. I hope the development team can address these problems for future users. iPhone 14 Pro, iOS 17.4.1
Android
May 10, 2024
Should be able to edit transfers, not have to delete and set up a new one
Marcus by Goldman Sachs® - Product Description
Marcus by Goldman Sachs offers personal finance tools to help you save, borrow, and invest. Grow your money with a high-yield Online Savings Account, high-yield CDs and No-Penalty CDs. Automate your investing with Marcus Invest. And you can connect thousands of financial institutions to Marcus Insights -- free tools and trackers that help you organize and optimize your finances. 

GROW AND MANAGE YOUR SAVINGS
Grow your money on the go with our high-yield Online Savings Account and Certificates of Deposit.
-Earn a competitive rate on our Online Savings Accounts, No-Penalty CDs and high-yield CDs
-No minimum deposit to open an Online Savings Account
-FDIC-Insured

AUTOMATE YOUR INVESTING
Marcus Invest helps take on some of the work of investing. Our managed portfolios of ETFs are designed to keep costs low and optimized to help balance risk and returns. Plus, you can customize your investing approach by selecting one of our Goldman Sachs investment strategies.
-Get a managed portfolio recommended for your risk level and investment goals
-Portfolios built to include low-cost ETFs that have been vetted by Goldman Sachs professionals
-Open your investment or retirement account with as little as $1,000

EARN REWARDS TOWARD A GM VEHICLE
With a GM Rewards Card, you can earn toward a GM vehicle.
-Apply for the My GM Rewards Card, GM Business Card or GM Extended Family Card
-Earn on your everyday purchases

OPTIMIZE YOUR FINANCES WITH HELP FROM MARCUS INSIGHTS
Our free smart tools and trackers are designed to help you see your money clearly and make empowered financial decisions. Marcus Insights is  free to use even if you’re not already a Marcus customer.
-Link external accounts to see and track your finances in one place
-Explore your spending breakdown by category
-Visualize your cash flow

Marcus by Goldman Sachs® is a brand of Goldman Sachs Bank USA and Goldman Sachs & Co. LLC (“GS&Co.”), which are subsidiaries of The Goldman Sachs Group, Inc.

All loans, deposit products, and credit cards are provided or issued by Goldman Sachs Bank USA, Salt Lake City Branch.

© 2023 Goldman Sachs Bank USA. All rights reserved. Member FDIC. Equal opportunity lender.

Brokerage and investment advisory services offered by Marcus Invest are provided by GS&Co., which is an SEC registered broker-dealer and investment adviser, and member FINRA (https://www.finra.org) & SIPC (https://www.sipc.org). Research our firm at FINRA's BrokerCheck (https://brokercheck.finra.org/). Custody and clearing services are provided by Apex Clearing Corporation, a registered broker-dealer and member FINRA/SIPC. Please consider your objectives before investing. Any information provided prior to opening a Marcus Invest account is on the basis that it will not constitute investment advice and that GS&Co. is not a fiduciary to any person by reason of providing such information. For more information about Marcus Invest offerings, visit our Full Disclosures (https://www.marcus.com/us/en/disclosure/invest-disclosures).

Goldman Sachs Bank USA, Salt Lake City Branch, is the issuer of the GM Rewards Cards. GM is solely responsible for the operation and administration of the Earnings program and points program. For more details, including redemption options, go to mygmrewardscard.com. 

Investment products are:
∙ NOT FDIC INSURED
∙ NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, GOLDMAN SACHS BANK USA
∙ SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED

© 2023 The Goldman Sachs Group, Inc. All rights reserved.
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