Quality degradation at MBNA Mobile App  
Users report higher volume of Quality Issues than usual
27
poor

MBNA Mobile App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-45 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
94 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
16 Reports
User Feedback
15%
iOS
16 Reports
85%
Android
94 Reports
MBNA Mobile App - Latest Quality Issues
Android
May 17, 2024
The app does not load on S24 ultra. Worked fine until this new update now won't download comes up with an error.
Android
May 17, 2024
It doesn't install these days. Lucky I don't have a balance outstanding so I can just close the account and walk away.
Android
May 17, 2024
Not allowing any updates or reinstall..... Can't access account!
Android
May 17, 2024
So at some point idiot developers have packaged this so it conflicts with the Halifax app. You can install one or three other but not both. Genius! My old phone has both apps because they've upgraded over time but clean installs of both on new phone doesn't work.
Android
May 17, 2024
Cannot update to version 138.02
Android
May 17, 2024
Dreadful when it did work but since the last update it wouldn't work at all. Now nothing I've tried to re-install the app will actually install it, and I've done everything from rebooting the phone to deleting the Play Store cache. Gonna cancel the card. It's not worth it.
iOS
May 17, 2024
Can’t manage direct debit
There's not much you can do on this app except view balance and pay bill. I'm used to the NatWest and Virgin app where you can pretty much manage every aspect of your account through the app. I tried to set up a direct debit today and was told I had to go though desktop site which is fine. But when I logged onto desktop site I was then told I couldn't manage payment on my device and need an actual desktop computer or laptop which I don't have either. Ended up using the messaging service and the person I dealt with was very helpful and set up my DD but what a waste of their time dealing with issues that can be automated.
Android
May 17, 2024
App update notified by Google Play Store failed to install on Pixel 7. Tried deleting cache, then also user information. Still failed so I uninstalled the app completely and restarted my phone. Tried to reinstall from scratch and it downloads but still fails to install, so now I don't have access to the MBNA app at all. No problems with any other app updates.
Android
May 18, 2024
App not working on Samsung flip 5 E[url] Uninstall the app and now I can't install it back.
MBNA Mobile App - Product Description
New to our app?
At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app.

Account management stuff
•	Log on quickly and securely with Touch ID, Face ID or three characters from your memorable information
•	Manage your account – check balances and pending payments
•	View your PIN or request a new one
•	Easily request a new card, report lost or stolen cards, freeze them and order replacements
•	Quickly find and view transactions and statements
•	Update your contact details
You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.


Getting started
It’s quick and easy. You’ll need:
•	The phone number that you’ve registered with us
•	An MBNA credit card

Keeping you safe online
We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with.

How we’ll contact you
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and  include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from Halifax. Be wary of any message that differs from this – it could be a scam.

Important information 
Your phone’s signal and functionality may affect your service. Terms and conditions apply.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).

Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. 

Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services. 

Credit is available, subject to status, to UK residents aged 18 or over.

Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.
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