Quality degradation at Member Tools  
Users report higher volume of Quality Issues than usual
47
poor

Member Tools | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Productivity
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
70%
Android
158 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
68 Reports
User Feedback
30%
iOS
68 Reports
70%
Android
158 Reports
Member Tools - Latest Quality Issues
iOS
May 8, 2024
Can’t use this app
All of a sudden every time I go into this app it wants to sync I hit sync and it freezes nothing. I have tried all the suggested fixed for it even deleted the app and reloaded it. Nothing. I have to go online and sign into the main church website and go from there. But I don't get my ward information 🤷‍♀️
Android
May 8, 2024
My account is not working in this app please resolve this issue.
Android
May 9, 2024
I'm on an Android Galaxy S22 and I'm getting the same unavailable message that everyone else is getting that has a newer Android. It's getting really annoying. I need this for my calling, but I have to access the info on the website which is such a pain. Please fix this.
Android
May 9, 2024
I'm having a problem because I'm not able to access it anymore.
Android
May 9, 2024
I've been failing the app a lot and it's not just me, if there aren't several brothers with that problem and my daughter too.
Android
May 9, 2024
The application has been failing a lot, I'm the Relief Society Secretary in my ward and it won't let me in to take attendances. I uninstalled it on my tablet and reinstalled it but nothing... I had better do it on my cell phone, and it happens to my mom the same and closes her session every now and then and doesn't let her in.
Android
May 9, 2024
Your app isn't working right It's saying I have the wrong password
Android
May 10, 2024
It doesn't let me in, tells me the app isn't available, and kicks me out.
Android
May 11, 2024
User interface on the latest version is terrible. Why take everything in the "reports" option and make me look at it every time I open the app . . . while redundantly retaining the "reports" option? Why redundantly make me look at every feature the app has to offer when you include a nice pancake menu at the bottom that I can go to if I really want to see it all? This latest version was clearly created by a room full of developers who thought they knew best with little to no real testing.
Member Tools - Product Description
The Member Tools app provides members of The Church of Jesus Christ of Latter-day Saints with the ability to contact ward and stake members, access event calendars, and locate Church meetinghouses and temples. Leaders can also access additional membership information and reports.

•Messages. View messages with important updates or actions needed.
•Directory. View contact information and photos of members in your ward and stake.
•Organizations. View ward and stake callings by organization.
•Calendar. View event calendars for your ward and stake.
•Reports. Ward and stake leaders can access membership reports for members of their ward and stake.
•Manage Records. Bishops, branch presidents, and clerks can move records and record ordinances.
•Lists. Create custom lists of members in your ward and stake.
•Missionary. Access contact information for the full-time missionaries assigned to and serving from your ward or stake.
•Temples. View your assigned temple, temples nearest your current location, ordinance schedules, and temple recommend expiration reminders.
•Meetinghouses. Find meetinghouse locations and addresses, sacrament meeting times, and contact information for bishops.
•Finance. Organization presidencies can submit payment requests.
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