15
poor
Mijn Ziggo | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Tools
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
83 Reports
83 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
52 Reports
52 Reports
User Feedback
39%
iOS
52 Reports
52 Reports
61%
Android
83 Reports
83 Reports
Mijn Ziggo - Latest Quality Issues
Android
May 6, 2024
This app sucks. "Oops, try again" I've seen 100 times after endlessly uninstalling and re-downloading the app so that advice from you to another user doesn't make sense.
iOS
May 6, 2024
e-mail address
I have had 2 mail addresses ending in casema.nl for years due to a mistake of my own, these were deleted after a lot of calling, it is just said that they cannot be retrieved! This is very customer unfriendly because it should be doable for you.
Android
May 7, 2024
Recurring Password Error
iOS
May 7, 2024
Getting too expensive
Less and less, less and less and the bill more and more expensive, more expensive and more expensive
Android
May 7, 2024
If you want to cancel, you suddenly can't get a connection to Ziggo. Very silly of Ziggo. Then cancel in a different way.
iOS
May 8, 2024
Mechanic does not come to the appointment.
Yesterday morning, the mechanic did not come to the appointment. Called three times and they let him know he would come but didn't come. I called customer service about this in the evening and when I would be put through for the third time, my request was that I would be called back about this. After that, I didn't call back. I'm really bummed out here, especially because I don't feel like I'm being taken seriously. Kept the agenda free and called several times (monthly bell too good through it). If you transfer a pretty nice amount every month and have been for years, you can also expect something. Sorry I am very dissatisfied with this. Best regards, Arjan Zwiers / Mrs. Fox
Android
May 9, 2024
The app works again, just weird that the contract data (expensive contract etc) is nowhere to be found
iOS
May 10, 2024
communication
Customer service at ziggo is a disaster. If you have asked a question via messaging service, you will be asked to call. Done, but lady doesn't want to help me because my contract ends in July this year. So negotiating now about whether or not to stay at Ziggo is not possible. In short, I only have 1 choice. Go to competition who don't wait or my contract doesn't expire until July. What a level. I'll hear if they're going to call me. 4133 GX house number 114. Find out ZIGGO.
Android
May 10, 2024
Bad app, if you want to change your data it keeps contacting the service
Mijn Ziggo - Product Description
Alle Ziggo service op zak De snelste toegang tot Ziggo op je mobiel Even snel je factuur bekijken, of zelfs direct betalen? Je nieuwe telefoonnummer of verhuizing doorgeven? Wifispots instellen? Of opzoeken hoe je alles uit je modem of mediabox haalt? Dat doe je voortaan in de Mijn Ziggo app. Snel, makkelijk en wanneer het je het beste uitkomt. Makkelijk en snel, want je hoeft niet meer naar de website voor Mijn Ziggo of de klantenservice. Je installeert gewoon de Mijn Ziggo app op je smartphone of tablet. Er is een versie voor iOS en Android. Log één keer in en je hebt voortaan alle service van Ziggo bij de hand. Dag en nacht, wanneer het je uitkomt. Je vindt er niet alleen informatie over je abonnement; de app helpt je ook verder met je vragen over Ziggo diensten en producten. Welke opties heeft de Mijn Ziggo app? • Facturen inzien • Facturen betalen • Hulp bij instellen apparaten • Problemen oplossen • Verhuizing doorgeven • Contact met Ziggo Door toegang tot de dienst te krijgen stemt u ermee in dat wij uw persoonsgegevens kunnen verwerken conform ons privacy beleid (ziggo.nl/privacy). Door toegang tot de dienst te krijgen, erkent u en stemt u ermee in dat we het gebruik van de dienst mogen meten en/of traceren. Wij verkopen uw gegevens niet aan derden. Raadpleeg ons Privacybeleid voor meer informatie over uw privacy en ons gebruik van uw persoonsgegevens.
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