4
poor
Moe’s Southwest Grill | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
161 Reports
161 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
117 Reports
117 Reports
User Feedback
42%
iOS
117 Reports
117 Reports
58%
Android
161 Reports
161 Reports
Moe’s Southwest Grill - Latest Quality Issues
iOS
May 8, 2024
Latest update (April 24)
Truly an awful change to the UX. Re log in every time. Credit cards don't save. Burrito itemization list confusing at best. As someone that eats moes 2x and still will, please do better.
iOS
May 9, 2024
Can’t log in to the new version. I keep getting redirected to the location choices. I
This app is useless!
iOS
May 9, 2024
Used to love the app
I love Moe's and used to love the app. Whatever you call an upgrade is truly a down grade. Every time I try to place and order, look to see my rewards and past orders, the app does not allow for that anymore. I have removed the app and reloaded it and nothing changes. It only allows you to see locations. The last 2 times I went to a Moe's location the cashier stated “oh you can add it on your app yourself”. Well you could at one time but no longer. Can't even see the rewards that have accrued. Looks like Moe's will no longer be place for me eat on my lunch breaks.
iOS
May 9, 2024
Usually won't scan at checkout
I get emails that I have a reward or offer, but it doesn't show up on the app for several hours or never. It's nice they have a rewards program, but as the scanner at the checkout usually doesn't work, it would be nicer if you could just get a card. Rewards or offers that do show up often won't scan, because it only shows half the QR Code.
Android
May 9, 2024
What happened to the app now I won't be going as much anymore unless u fix this to be like before now it just has you pick a location and not show u your points or deals and even coupons? Come on. So I guess I'll be uninstalling it and let me know when. U get it back rhe way it was thank u
Android
May 9, 2024
I can never load my points correctly. And now it doesn't even give me the option to earn or view my points. It goes straight to order/pick from a store. This app is awful since it has been changed.
Android
May 10, 2024
Ever since they changed the entire app, it's too difficult to navigate to view your account. It opens up to selecting a location to order, and won't let you select the back arrow to go to the main menu. The app was fine before the rework.
Android
May 10, 2024
Cant access rewards anymore. This app seems to only be for mobile orders.
Android
May 10, 2024
The app has way too many bugs now. My rewards almost never show, it crashes, it will start an order and get to payment only to charge me and never submit the order, it's just a mess. I hope they fix these issues or bring back the old app😭
Moe’s Southwest Grill - Product Description
Welcome to Moe’s! If you’re here, that means you’re hungry…we got you covered. Order ahead, save your faves, view your recent orders and get the Moe’s you love, customized to your liking, with just a few clicks. App Features • Easy ordering where you can customize to your liking. • You choose how to get it: pickup or delivery. • Save your favorite orders and quickly access your recent orders. • Save your go-to delivery addresses. About Moe’s Rewards • Join Moe Rewards and get a cup of queso on us just for signing up! • Earn points automatically when you order through our app or online. • Redeem points for your Moe’s faves. • We celebrate you with a free birthday reward every year. Don’t forget to turn on your notifications. That’s how you’ll hear about exclusive offers and menu options. CA Privacy Notice: https://www.moes.com/caprivacy Do Not Sell My Info: https://www.moes.com/donotsell
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