Quality degradation at Monese: A Banking Alternative  
Users report higher volume of Quality Issues than usual
46
poor

Monese: A Banking Alternative | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
Work at Monese LTD? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Monese LTD? Unlock additional insights
Android unitQ Score
Android User Feedback
81%
Android
127 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
29 Reports
User Feedback
19%
iOS
29 Reports
81%
Android
127 Reports
Monese: A Banking Alternative - Latest Quality Issues
Android
May 8, 2024
lame as hell i made a deposit and it took 5 days my deposit still not there.
iOS
May 8, 2024
Transaction fee too much
The only online bank that would charge you for moving your own funds to your other bank account.
Android
May 9, 2024
From september 2023 it is impossible to regain access to the application - Poor contact with support - They don't answer the phone - They don't reply to emails
iOS
May 9, 2024
horror.
I waited for 8 days to check the documents and finally deleted the application.
Android
May 9, 2024
I've opened the account but it's been a week that I'm waiting for someone from tech support to answer me
Android
May 10, 2024
When I try to log in, I get the error "we're having trouble trying to connect to the server." I've been unable to access my account for one year. I contacted them by email and they respond evasively with preset messages, without even intending to solve the problem. In the first email they answer that I don't know Romanian, ok, I write them in English, then they answer me with Google Translate in Romanian... The only option was to ask them under GDPR to close my account that I cannot use. Now I'm waiting.
iOS
May 10, 2024
it's bad
The money they send you never arrives in the account, you complain to them, they don't listen to you, the card never arrives either
Android
May 10, 2024
I've been waiting for my account to be validated for a month.....
Android
May 10, 2024
I have a money withheld 1000 euros and I write to you and they don't answer me and the support responds to me a robot I don't know what else to do and the number they have in Spain they don't answer
Monese: A Banking Alternative - Product Description
Open your mobile money account in minutes, with Monese. We’re the banking alternative that offers you fast and free accounts in 31 countries.

Join over 2 million people and enjoy a full range of features. We’re giving you the financial freedom to live, work, travel, study and thrive wherever life takes you. We even provide business accounts.

Simple, fuss-free and easy - so how does it work?

• Open a GBP or EUR account, straight from your phone
• Get a contactless Mastercard debit card you can use globally - online, in-store or at ATMs
• Enjoy fee-free foreign currency card spending and ATM withdrawals
• Quickly send and receive money locally and internationally in 19 currencies
• Create a virtual card and pay online or in-store for an extra layer of security
• Open a joint account to easily spend, share and save with a loved one, roommate or friend


Moving from London to Paris, or from Bucharest to Berlin? Then Monese is the account for you. It’s already available in 31 countries – just have your passport or national ID card to hand.

Our feature-rich smartphone app also provides you with:

• Real-time notifications - instant updates whenever you use your account
• A detailed spending overview - for full transparency around your transactions
• Savings Pots - to put money aside for something special
• A fast, easy and secure way to pay, with Apple Pay
• An easy way to manage your Direct Debits and Recurring Payments to automatically pay for things like mobile phone contracts, rent, or gym memberships
• Instant balance - check your account balance by one swipe from your phone’s home screen

Plus, you can also:

• Link your PayPal account – to manage your PayPal balance and transactions from the app, and also to seamlessly add your Monese card to your PayPal wallet (in selected countries)
• Connect your British Airways Executive Club account, to track and manage your Avios whenever you need
• Open a savings account and earn interest on your savings with Raisin
• Get instant account statements in PDF or XLS
• Enjoy state-of-the art security features such as 3D Secure, locking or unlocking your card on the go, as well as strong encryption and biometric login

Enjoy the convenience of being able to send and receive money straight from your phone, get your salary paid in, set up Direct Debits and Recurring Payments - all while maintaining a complete overview of your earning, spending and saving. Withdraw cash from ATMs worldwide for free, within generous allowances, and add money to your account by bank transfer, using another debit card, or with cash at over 84,000 locations in the UK, Austria, Belgium, Bulgaria, France, Luxembourg, the Netherlands, Poland, Portugal or Spain.

You can open an account with us regardless of your citizenship or financial history, as long as you’re at least 18 years old and live in the European Economic Area (EEA).
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners