72
good
Monzo - Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
256 Reports
256 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
93 Reports
93 Reports
User Feedback
27%
iOS
93 Reports
93 Reports
73%
Android
256 Reports
256 Reports
Monzo - Mobile Banking - Latest Quality Issues
Android
May 8, 2024
Monzo have blocked my account because they wanted to know to much personal information so they blocked me and let me suffer not letting buy any medication or food that I need for my health they have no care for customers at all left me with no answer and no money ( as they have taken it all from me ) for no reason and it is impossible to talk to somebody on the phone as they are all keyboard warriors. I can't buy food or medication ( which I desperately need ) or receive any money from anybody
iOS
May 8, 2024
No Apy
I don't save on here because of the lack of apy
iOS
May 9, 2024
Let me go back on log in page
Signed me out for no reason, I signed back in with the wrong email address and Monzo won't let me go back to the sign in screen. A massive design flaw.
Android
May 9, 2024
I can't figure out how to register
Android
May 9, 2024
The app doesn't work and the support teams left my problem unresolved three times now. It looks like I'm missing money and it's taken a lot longer than 7 days to clear or update the investments pot. I used to love Monzo as a bank but they have now repeatedly let me down and made errors that are inexcusable from a bank. When it comes to money there is 0 margin for error. Something Monzo doesn't seem to understand. Criminal.
iOS
May 9, 2024
Unreliable
The UI used to be much clearer and cleaner. Overall it's impossible to tell the time of a transaction, balance at the time of transaction and a few other touch points missing which are important if you want to see where your money goes. Recently had fraudulent transactions which Monzo refunded, but the fact that they can occur and with the way the UI currently is - these may be lost among legitimate transactions. Which in a way creates an opportunity for fraudsters to syphon money from your account without you noticing - especially if you have many transactions taking place on a daily basis. This experience made me to consider using other providers.
Android
May 9, 2024
Absolutely abysmal app and service when trying to open an account after previously closing one (more than 1 year ago). The app will send you an email to login, but will present an error message whether you have selected you're a new customer/existing. Support have been no help
Android
May 9, 2024
Scam I paid the card fee and it never arrived and I can't log in to the app
Android
May 9, 2024
(new user) can I delete and cancel the card before it gets here? it's not letting me in my account until I get the card, how am I supposed to keep track of the time it's coming????, yall don't even answer yall phone or email that's crazy
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you. MONZO ACCOUNT BENEFITS INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7! SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives. Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. SAVE EFFORTLESSLY: Save for what matters most with Pots. Create Pots for monthly essential spending or to achieve your specific goals. We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly. SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget. Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target. Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad. SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly. STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.) DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going. SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you. Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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