60
fair

MyBlock | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
Work at HRB Tax Group, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at HRB Tax Group, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
87%
Android
46 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
7 Reports
User Feedback
13%
iOS
7 Reports
87%
Android
46 Reports
MyBlock - Latest Quality Issues
Android
Apr 28, 2024
This app is garbage. I can't even access my emerald card, no option to add a card as the FAQ directs. G-A-R-B-A-G-E!
iOS
Apr 29, 2024
Can’t recover account.
Did you know if you get a new phone number that your account is gone forever? Went to a physical location and called customer support. I get nothing.
iOS
May 2, 2024
Horrible App
None of the links work in the app. Keeps asking me if I want to download the tax prep app. Why would you have 2 apps for the same exact thing. Just a horrible experience. Constantly having to start over. Mis information everyone and tbh I don't think it did it correctly because I think it messed up my taxes. Go back to turbo tax or go to an actual human being.
iOS
May 2, 2024
Login
I can't access the app it's just spinning.
iOS
May 2, 2024
Worst ever!
Experiencing extremely poor customer service with this company. Despite numerous attempts over a month to resolve issues through various representatives and tax professionals, and after paying all required fees, my tax return was still incorrect. Additionally, their automated phone system incorrectly indicates that I am using a free version and refuses assistance. I've also sent multiple messages through the app to the tax professionals with no response. It's frustrating to invest both money and time without achieving any results or establishing a connection to their service.
Android
May 2, 2024
It keep having connection issues
Android
May 4, 2024
They stole my taxes. They tried to claim I owed Emerald for an Emerald savings or something that I never had. Plus the paperwork they give me isn't the same amount I would be getting back they changed it in the computer.
Android
May 6, 2024
I'm absolutely pissed about H&R Block to begin with..and the apps no better than the "help" they gave me..I wouldnt recommend their app or to do my taxes..I would have gave no stars if possible
iOS
May 9, 2024
Don’t pay for tax pro assistance
My tax “professional” didn't review anything on the tax form I prepared and they messed up in filing my previous year's return so bad that I'm having trouble getting my tax refund for that year.
MyBlock - Product Description
From receipts to refunds, the redesigned MyBlock app is your H&R Block account & the best way to manage your taxes. We’ll help you achieve your best financial life.  
 
Feel confident about your taxes and finances all year long with MyBlock. Our app helps you communicate, plan, and succeed. Connect with experts and advice. Use it whenever you want, on any device you want. It’s easy. 
 
Need professional tax help?  
Get in touch with an H&R Block tax pro any time of the year, with secure messaging, screensharing, and video chat capabilities. 
Enjoy a stress-free solution for in-person or virtual appointment planning and prep – or switch to a new appointment type whenever you want.  
  
Want help managing your tax forms and info?  
Answer a few quick questions, and we’ll tell you exactly what docs you need to file your taxes.  
Use your personalized tax organizer to collect your docs and get ready to file your taxes.    
Start your taxes before your first appointment by uploading docs and info through the app and answering basic tax questions.   
Take a pic of your forms to quickly add them to your MyBlock account.  
Upload receipts, donations, tax forms, and more as you get them throughout the year. No more scrambling for lost docs at tax time.  
Get quick and easy access to your documents and tax returns — for all of life’s big financial decisions.   
Estimate your potential refund and keep tabs on your return status after you’ve filed. 
 
Want to explore the latest in mobile banking?  
Manage your H&R Block Emerald Prepaid Mastercard® – keep tabs on your refund, current balance, and payments as you spend. 
Save for what matters, with our easy savings tools. 
Access your credit score through LendingTree to stay on top of your financial goals. 
Check your Tax Identity Shield account and membership to protect your tax identity and get alerted to potential issues. 
 
MYBLOCK: TAXES, PLUS SO MUCH MORE. 
 
Your privacy, security, and guarantees are important to us. Please visit hrblock.com to learn more. 
 
Privacy Policy: https://www.hrblock.com/universal/digital-online-mobile-privacy-principles.html 
Service Agreement: https://idp.hrblock.com/idp/Authn/OnlineServiceAgreement.html  
Data Security: https://www.hrblock.com/data-security/  
Guarantees: https://www.hrblock.com/guarantees/
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners