62
fair
MyBSWHealth | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
44 Reports
44 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
24 Reports
24 Reports
User Feedback
35%
iOS
24 Reports
24 Reports
65%
Android
44 Reports
44 Reports
MyBSWHealth - Latest Quality Issues
Android
May 7, 2024
The app, as it is, doesn't really work well. Going back and forth from different types of messages is nearly impossible without closing the app completely. I thought it would speed up communication between my medical team and I, but it hasn't. getting ahold of my primary care provider is nearly impossible.
Android
May 10, 2024
aweful your forced to use their pharmacy your forced to schedule through it which is aweful does not work intuitively at all menu system is buggy hard to navigate
Android
May 10, 2024
It works after you get logged in, its just difficult to get logged in using a password manager, & then its difficult to get logged out again to prevent Android nagging about app still running. Easier to bypass the app & use a browser instead.
iOS
May 10, 2024
Time
It takes too long to get a response to any questions
iOS
May 12, 2024
Seems to stop working frequently
I have to uninstall and reinstall to make it work. Annoying. I have an iPhone 8.
iOS
May 13, 2024
Training
Please review the process for updating the notes from medical visits. My visit with Dr Jhavar doesn't have any notes or after visit summary from an appt on May 10, and it is now May13. When We contacted the nurse on call over the weekend, she asked if we were taking the methocarbomal, which I wasn't aware was needed for the pain I was experiencing. Still in pain and don't have any idea why. Received a note on the X-ray results that said to call back in 7 days if still in pain! Received that note on Sunday, the 12th. Please provide more information, muscle or internal organ pain. Thanks!
iOS
May 13, 2024
App is so sloooooow
app is so slow
iOS
May 14, 2024
Why does everyone love My Chart?
*It's difficult to navigate *Messages and their categories are arranged in a way that makes missing messages easy even with notifications *Not all departments can be accessed on My Chart * getting answers to questions is nearly impossible * staff repeatedly say they can't see medications and other information so they need to ask for information which is repetitive. My history is incomplete and inaccurate as reflected in this system. This is a tool that provides a buffer layer that benefits BSW but not the patient. This is a way to have less staff and not meet the demand for more physicians. Maybe Temple is better staffed but BCS cannot meet the demand. Having this system allows delays and discourages people from seeking care. Why does everyone like My Chart? If you're a patient the answer is you don't.
iOS
May 16, 2024
Website issues
Over the last week I've had issues using MyChart. Both times when trying to add a photo or send something, it would say “can't add or send at this time…try later”. Please fix.
MyBSWHealth - Product Description
Baylor Scott & White’s MyBSWHealth app gives you the ability to manage all of your healthcare needs in one place. Within the app, you can: • Find doctors and locations in your network and schedule appointments with ease • Securely communicate with your care team • View lab results and past visit summaries • Review and pay bills • Complete a telehealth visit and get a diagnosis and prescription on your smart phone without leaving home • View deductible, out of pocket max, and claims information if you are a member of the Scott and White Health Plan • Transfer or refill prescriptions at BSW pharmacies • Upload health and fitness data, including data from the “Apple Health app”, when enrolled in self-tracking programs • Manage your family’s healthcare needs from a single place The MyBSWHealth app is just one way that Baylor Scott & White is making healthcare the way it should be.
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