62
fair
MyBSWHealth | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
37 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
44 Reports
44 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
19 Reports
19 Reports
User Feedback
30%
iOS
19 Reports
19 Reports
70%
Android
44 Reports
44 Reports
MyBSWHealth - Latest Quality Issues
iOS
May 1, 2024
Unsatisfied
I want to see my doctor, not his assistant. I only see it for physicists every 6 months. It's impossible to make an appointment when I need one. Thank you
Android
May 2, 2024
Hard to sign as app can freeze.
Android
May 2, 2024
app crashes a lot, can't reach out to any providers I saw, very unhelpful. not able to download imaging, just the sentiment from imaging. frustrating app. Android user Galaxy S21 5G.
Android
May 3, 2024
moving back and forth between menus sometimes seems confused.
iOS
May 6, 2024
Appointments times are lies
It will say today an appointment is available then when you click it to schedule appointment it is never actually available. You end up wasting so much time because the app lies to you. Just call them that is the only true way to get an appointment.
iOS
May 6, 2024
Pretty bad
The medical services are great, but those aren't related to the app itself. When reading doctor's notes, the seems to reload the whole screen every time it's needed to go to another message. The reloading makes it go to the top of the screen, which means that you have to continue to scroll backdown to the other messages you'd like to see. The app has an option to export lab work, but nothing happens when clicked. The app has the option to have the virtual visits for which camera and microphone access are obviously required. The problem is that the camera indicator stays turned on by just opening the app and there's not call happening. This requires for me to disable camera and microphone access until I have a virtual visit. This is a great service being experienced through a pretty bad app.
Android
May 7, 2024
Has issues uploading otherwise great.
Android
May 7, 2024
The app, as it is, doesn't really work well. Going back and forth from different types of messages is nearly impossible without closing the app completely. I thought it would speed up communication between my medical team and I, but it hasn't. getting ahold of my primary care provider is nearly impossible.
Android
May 10, 2024
It works after you get logged in, its just difficult to get logged in using a password manager, & then its difficult to get logged out again to prevent Android nagging about app still running. Easier to bypass the app & use a browser instead.
MyBSWHealth - Product Description
Baylor Scott & White’s MyBSWHealth app gives you the ability to manage all of your healthcare needs in one place. Within the app, you can: • Find doctors and locations in your network and schedule appointments with ease • Securely communicate with your care team • View lab results and past visit summaries • Review and pay bills • Complete a telehealth visit and get a diagnosis and prescription on your smart phone without leaving home • View deductible, out of pocket max, and claims information if you are a member of the Scott and White Health Plan • Transfer or refill prescriptions at BSW pharmacies • Upload health and fitness data, including data from the “Apple Health app”, when enrolled in self-tracking programs • Manage your family’s healthcare needs from a single place The MyBSWHealth app is just one way that Baylor Scott & White is making healthcare the way it should be.
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