Quality degradation at Optum Financial  
Users report higher volume of Quality Issues than usual
69
fair

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
26%
Android
17 Reports
iOS unitQ Score
iOS User Feedback
74%
iOS
48 Reports
User Feedback
74%
iOS
48 Reports
26%
Android
17 Reports
Optum Financial - Latest Quality Issues
iOS
Apr 19, 2024
Not great
It's frustrating that this app stops any media that's currently playing on your device every time you launch it. It also doesn't automatically initiate Face ID to login in upon launch. It won't save attachments for pending claim submissions, and takes you out of the app to a browser for several of the features. It's 2024, these seem like easy UX fixes for the development team.
iOS
Apr 22, 2024
Won’t accept documentation
For the last 2 wks, I am unable to upload documentation on the app. I get an error message. Please fix it!
iOS
Apr 25, 2024
Easy to use and navigate, except…
I accidentally denied the app access to my photos/camera on an iPhone. There was no help instructions on how to rectify the issue on the app. I called Customer Care and was pointed in the correct direction, which is going to phone settings, the Optum app and changing the photo access option. There's probably a better way to undo that mistake, I'd think??
iOS
Apr 26, 2024
Fairly easy to use
Like another reviewer (duece) said, it was it was fairly easy to set up and saves information. It did not remind me to upload a picture of the bill. Luckily, the reviewer did mention this task!
iOS
Apr 30, 2024
So many bugs
So many bugs! My list of transactions is never loading despite closing / reopening the app multiple times. I always have to switch to the desktop website.
iOS
May 4, 2024
Pretty easy to use
The app is easy to use. However, customer service is lacking.
iOS
May 6, 2024
Do not select this vendor
Do not select this app if you want your employees to be able to submit reimbursements without difficulty and spending a lot of time. Optum support within the app is also not very helpful. The Agents indicate they are not given tools to fix problems with their app nor can they get members of leadership to address the issues.
iOS
May 7, 2024
easy to navigate
This app is easy to navigate through and guides you step by step. It does freeze sometimes and I have to start over but not often.
Android
May 8, 2024
Does app functionality even matter if the company it's attached to is atrocious to work with? I'd give this a negative rating if I could
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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