64
fair

My Disney Experience | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
58%
Android
297 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
217 Reports
User Feedback
42%
iOS
217 Reports
58%
Android
297 Reports
My Disney Experience - Latest Quality Issues
Android
May 8, 2024
Login constantly doesn't work with the right credentials. Have to link reservations multiple times. The UI is HORRIBLE. That an "experience" company like Disney could create so much a confusing and convoluted app is beyond me
iOS
May 9, 2024
Stressful
Not easy at all way too stressful. We could not link our passes or find our passes in general we had to stay up till 2:30 trying to figure it out it's definitely a waste of time so don't waste your time and save yourself the stress.
iOS
May 9, 2024
Impossible
Impossible to keep track of ID vs confirmation vs reservation vs a whole other litany of numbers just to link them all together
iOS
May 9, 2024
Too confusing
Way too confusing regards tickets, availability, reservations etc.
Android
May 9, 2024
App is delayed
Android
May 9, 2024
Unable to download photos and videos. We purchased the photo pass for our entire trip and I have been trying for over a week to download photos. For over a week now, I have been getting an error message that says unable to download videos and photos. Try again later. The UI for booking genie plus reservations needs to be updated. It reloads to the planning page instead of the tips page where you can book a new reservation or see times available. Needs to have an ability to pin the screen open.
Android
May 9, 2024
Can be a little confusing.
Android
May 9, 2024
Keeps kicking me out and won't let me make dining reservations
Android
May 10, 2024
Had a terrible experience with the app. Had a difficult time signing up for rides. Difficult to plan your day at the park and had to jump all over the park to use the lightning lane. Spent more time staring at my phone than enjoying the park with my family. Couldn't navigate the park with the app. It was better to use the paper pamphlets. Disney, please bring back fast pass.
My Disney Experience - Product Description
The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
-Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
-Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
-Find your way around with step-by-step directions.
-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
-Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker.
-Search & filter activities to find exactly what you’re looking for.
-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
-Save time by starting your Disney Resort hotel check-in process right from the app.
-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.
-Save your parking information at select parking locations with car locator.
-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.
-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your US State Privacy Rights:  https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses
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