47
poor
My TELUS | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
119 Reports
119 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
35 Reports
35 Reports
User Feedback
23%
iOS
35 Reports
35 Reports
77%
Android
119 Reports
119 Reports
My TELUS - Latest Quality Issues
iOS
May 7, 2024
Slow app
Not sure if it's the app design or backend server, Telus app is slowest app among all cellphone carrier. It takes 30 to 40 seconds to load the app then another 20 to 30 seconds to get any account info. There were times when it took 5 to 10 minutes to just load the app.
Android
May 8, 2024
No satisfaction from the talking robot
Android
May 8, 2024
Technically I'm not rating the Ap but the in store customer service me and my Mum reciecved today at their in store location. It was AWFUL. The guys was rude, dismisive and arrogant. I took my Mum propmtly from the store and went to Bell across the hall.
Android
May 9, 2024
Doesn't work. I keep trying to add channels for my Optik Cable, and the app refuses to load.
iOS
May 9, 2024
Can’t get the Home Screen
My Telus app is directing me to the website. I have deleted and reinstalled several times. Talked with both Telus and Apple Care. Please help
Android
May 9, 2024
Still have not been able to install password, HELP! HELP!
Android
May 9, 2024
Can never see what you are charged for on your bill, alway more money. No way to know what the charges are?
Android
May 10, 2024
Very bad customer service via phone. Frost time I was on-call for one hour then was hanged up on. No call back. Then 2nd time I had to hang up after 35 minutes when they transferred me to customer retention but there was no ringtone and nobody answered. Totally different customer service experience since 2 years ago.
Android
May 10, 2024
My dad complicates this app he's the admin but won't tell me exactly how much I o him for the bill and I'm one a basic user account he says one thing but my tellus app on my account says I o more that what he says I o
My TELUS - Product Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
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