61
fair

Navy Federal Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
Work at Navy Federal Credit Union? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Navy Federal Credit Union? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
159 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
87 Reports
User Feedback
35%
iOS
87 Reports
65%
Android
159 Reports
Navy Federal Credit Union - Latest Quality Issues
Android
May 8, 2024
I can't log in I put my info in and it says session timed out
Android
May 9, 2024
A bit frustrating, I have a notice that there are unread messages, yet I can not find them or clear them.
Android
May 9, 2024
Force closes before I can even log in. App is up to date, restarted my phone, cleared the cache... Nothing doing, it still force closes every time
Android
May 9, 2024
All too often can not access my account due to connectivity error...
Android
May 10, 2024
They don't care about security. They FORCED me to give security questions. I'm a cyber security analyist and that is not "security." Use the website instead. If they force security questions there, I will be switching credit unions! This is not acceptable!
Android
May 10, 2024
App itself is fine, but if i do a lot of transactions in a month, it locks me out of seeing my account. This is unacceptable. Please fix this asap
Android
May 10, 2024
App consistently has sign in problems (i.e. proper credentials won't work, any biometric/etc sign in will only last a day, it will log you out randomly. The app is unavailable at unscheduled times. Push notifications settings are too broad.
Android
May 10, 2024
Poor, used to be a great app, but lately it just returns undefined technical problems
Android
May 10, 2024
The app works really well, except it won't allow me to do mobile deposits with my phone, but it works perfectly fine on my wife's iPhone.
Navy Federal Credit Union - Product Description
Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch. 

Features: 

• Safe and Secure. Access your accounts 24 hours a day.
• View balances without signing in using our widget.
• Pay people using Zelle® or member to member transfers.
• Move money between your accounts.
• Deposit checks without visiting a branch or ATM.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay.
• Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member.
• View and manage statements.
• Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards.
• Security tips and management of your username and password.
• Find the nearest branch or ATM.
• View rates and info on our loans and savings products, or estimate a payment with a calculator.
• Read timely articles to help educate and plan your financial life.


To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.

As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.

Federally insured by NCUA.

iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Message and data rates may apply.

Continued use of GPS running in the background can dramatically decrease battery life.
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