Quality degradation at Nordea Mobile - Sweden  
Users report higher volume of Quality Issues than usual
67
fair

Nordea Mobile - Sweden | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
43 Reports
User Feedback
39%
iOS
43 Reports
61%
Android
67 Reports
Nordea Mobile - Sweden - Latest Quality Issues
iOS
May 7, 2024
Unable to authorise without BankID
Add the ability to log into account without using BankID, as not everyone is eligible. Add the ability to authorise via ID-dosa as well. Otherwise the existence of this app is pointless 🤦🏻‍♀️
iOS
May 7, 2024
Payments, bad
Why are payments from tink/Kivra only visible on the same day?
Android
May 7, 2024
Why does it show the QR code instead of the Bankid app popping up? I cannot scan this QR code using Bankid on the same device.
iOS
May 7, 2024
Mobilbanken
Unclear and difficult to navigate.
iOS
May 8, 2024
Trist app
I don't like the user experience in the app.
iOS
May 8, 2024
Avanza much better with its app
For payments and overview, Nordea is OK, For stock summaries and trading, Nordea is unfortunately far behind Avanza. The consequence in my case is that I would rather move money to Avanza to use their service for stock trading. I am probably not alone in thinking this. Tools, compilations and graphs are far better at Avanza and this is a competitive advantage. It must reasonably be worth a hefty investment in improving the app to be on par with Avanza.
Android
May 8, 2024
Can't log in, gets a qr code
Android
May 9, 2024
Need a second phone to scan the QR code. It should appear in BankID with Nordea as the recipient. Why have you changed ? MVH Birger Karlsson
Android
May 11, 2024
Messy and difficult to read app
Nordea Mobile - Sweden - Product Description
Nordea Mobile

With the mobile bank you can do everything you use the bank for in your everyday life: transfer money, check your balance, pay bills, buy and sell funds and much, much more. You can see how you spent your money and some greater control over your finances.

You can try out the demo version of the app without signing in. Access it through Menu, before signing in, and familiarize yourself with the app. All information in the demo version is fictional.

Examples of what you can do in Nordea’s mobile banking app

• In the Overview tab, you can see all your finances in one place. Add, hide, or rearrange the content on the Overview page to personalise your experience.

• Conveniently transfer money between your accounts or to a friend. 

• Quickly pay your physical invoices by scanning them with your camera. 

• Access your digital wallet – pay with Google Pay or Apple Pay. 

• See and manage your savings. Start saving or trade with funds and equities. 

• Log on securely with BankID, your biometrics, or a personal code. The choice is yours. 


Convenient access to your cards 

• If you forget your PIN for one of your cards, you can view it directly in the app. 

• If you lose one of your cards, you can block it and get a new card automatically sent home to you. 

• You can minimise the risk of fraud by limiting the geographical areas where your card can be used and by restricting usage for online shopping.


A deeper insight into your finances 

• On the insights tab, your spending is divided into categories to give you a deeper understanding of your finances. 

• You can add other banks to the app so you can have all your finances in one place. 


We are here for you 

At Nordea, we put our customers’ needs first. Contact us directly through the app via our online chat, by phone or by booking an online meeting with an adviser. 

The mobile banking app is designed with you in mind 

We continuously update the app based on your feedback, to ensure you have the best experience possible. Leave us a review or send feedback directly through the app. We would love to hear your thoughts.
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